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The baggage system at Denver: prospects and lessons

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  • de Neufville, Richard

Abstract

This article discusses the fundamental design difficulties of the fully automated baggage system originally planned for the New Denver Airport, and their implications for airport and airline management. Theory, industrial experience, and the reality at Denver emphasize the difficulty of achieving acceptable standards of performance when novel, complex systems are operating near capacity. United Airlines will thus make the Denver system ‘work’ by drastically reducing its complexity and performance. Automated baggage systems are risky. Airlines and airports considering their use should assess their design cautiously and far in advance, and install redundant, supplemental systems from the start.

Suggested Citation

  • de Neufville, Richard, 1994. "The baggage system at Denver: prospects and lessons," Journal of Air Transport Management, Elsevier, vol. 1(4), pages 229-236.
    • Handle: RePEc:eee:jaitra:v:1:y:1994:i:4:p:229-236
    DOI: 10.1016/0969-6997(94)90014-0
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    Cited by:

    1. Changhee Kim & Hongsuk Yang & Soo Wook Kim, 2018. "Optimal baggage sorting rule to reduce waiting time in baggage claim," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 435-451, June.
    2. Kim, Gukhwa & Kim, Junbeom & Chae, Junjae, 2017. "Balancing the baggage handling performance of a check-in area shared by multiple airlines," Journal of Air Transport Management, Elsevier, vol. 58(C), pages 31-49.
    3. de Neufville, Richard, 1995. "Management of multi-airport systems," Journal of Air Transport Management, Elsevier, vol. 2(2), pages 99-110.
    4. Goetz, Andrew R. & Szyliowicz, Joseph S., 1997. "Revisiting transportation planning and decision making theory: The case of Denver International Airport," Transportation Research Part A: Policy and Practice, Elsevier, vol. 31(4), pages 263-280, July.

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