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Optimal baggage sorting rule to reduce waiting time in baggage claim

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Listed:
  • Changhee Kim

    (Seoul National University)

  • Hongsuk Yang

    (Seoul National University)

  • Soo Wook Kim

    (Seoul National University)

Abstract

To improve airport service quality, this study attempts to find the optimal baggage classification method to minimize the passengers’ waiting time in the baggage claim area. The efficiency of different methods is verified through simulation for 27 cases. Analysis of the results reveals that the efficiency of row classification of an airplane increases as the number of airplane seats increases in the case of identical numbers of passengers and travel time of baggage. When a passenger arrives before his or her baggage, classifying the baggage into business class and economy class has the highest efficiency increase. Finally, the method of classifying the baggage into each row has the highest efficiency increase when baggage arrives before its owner.

Suggested Citation

  • Changhee Kim & Hongsuk Yang & Soo Wook Kim, 2018. "Optimal baggage sorting rule to reduce waiting time in baggage claim," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 435-451, June.
    • Handle: RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0350-9
    DOI: 10.1007/s11628-017-0350-9
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    References listed on IDEAS

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    Cited by:

    1. Fabian Schéele & Darek M. Haftor & Natallia Pashkevich, 2022. "Predicting delays in service operations," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 211-226, June.

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