IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v14y2008i3p143-145.html
   My bibliography  Save this article

Influence of the state-owned airlines on passenger satisfaction

Author

Listed:
  • López-Bonilla, Jesús Manuel
  • López-Bonilla, Luis Miguel

Abstract

Over the last three decades there have been major liberalizations in the economic regulatory of the airline industry. This paper investigates whether state-owned airlines exhibit poorer service levels than privately owned airlines by examining such things as check-in, information service, courtesy, seat space, comfort, food service, in-flight entertainment services, delays, overbooking, positive word-of-mouth communication, and overall satisfaction. The results show that state-owned airlines offer lower satisfaction levels than private airlines and mixed ownership carriers.

Suggested Citation

  • López-Bonilla, Jesús Manuel & López-Bonilla, Luis Miguel, 2008. "Influence of the state-owned airlines on passenger satisfaction," Journal of Air Transport Management, Elsevier, vol. 14(3), pages 143-145.
    • Handle: RePEc:eee:jaitra:v:14:y:2008:i:3:p:143-145
    DOI: 10.1016/j.jairtraman.2008.03.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699708000227
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2008.03.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Dennis, Nigel, 2005. "Industry consolidation and future airline network structures in Europe," Journal of Air Transport Management, Elsevier, vol. 11(3), pages 175-183.
    2. Backx, Mattijs & Carney, Michael & Gedajlovic, Eric, 2002. "Public, private and mixed ownership and the performance of international airlines," Journal of Air Transport Management, Elsevier, vol. 8(4), pages 213-220.
    3. Ehrlich, Isaac & Georges Gallais-Hamonno & Zhiqiang Liu & Randall Lutter, 1994. "Productivity Growth and Firm Ownership: An Analytical and Empirical Investigation," Journal of Political Economy, University of Chicago Press, vol. 102(5), pages 1006-1038, October.
    4. Bolton, Ruth N & Drew, James H, 1991. "A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(4), pages 375-384, March.
    5. Boardman, Anthony E & Vining, Aidan R, 1989. "Ownership and Performance in Competitive Environments: A Comparison of the Performance of Private, Mixed, and State-Owned Enterprises," Journal of Law and Economics, University of Chicago Press, vol. 32(1), pages 1-33, April.
    6. Shirley, Mary M., 1999. "Bureaucrats in business: The roles of privatization versus corporatization in state-owned enterprise reform," World Development, Elsevier, vol. 27(1), pages 115-136, January.
    7. I. Ehrlich & Georges Gallais-Hamonno & Zh Liu & R. Lutter, 1994. "Productivy Growth & Firm Ownership : an Analytical & Empirical Investigation," Post-Print halshs-00276861, HAL.
    8. Park, Jin-Woo, 2007. "Passenger perceptions of service quality: Korean and Australian case studies," Journal of Air Transport Management, Elsevier, vol. 13(4), pages 238-242.
    9. Al-Jazzaf, Mahdy I., 1999. "Impact of privatization on airlines performance: an empirical analysis," Journal of Air Transport Management, Elsevier, vol. 5(1), pages 45-52.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Aidan R. VINING & Anthony E. BOARDMAN & Mark A. MOORE, 2014. "The Theory And Evidence Pertaining To Local Government Mixed Enterprises," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 85(1), pages 53-86, March.
    2. Oum, Tae H. & Adler, Nicole & Yu, Chunyan, 2006. "Privatization, corporatization, ownership forms and their effects on the performance of the world's major airports," Journal of Air Transport Management, Elsevier, vol. 12(3), pages 109-121.
    3. Bozec, Richard, 2004. "L’analyse comparative de la performance entre les entreprises publiques et les entreprises privées : le problème de mesure et son impact sur les résultats," L'Actualité Economique, Société Canadienne de Science Economique, vol. 80(4), pages 619-654, Décembre.
    4. Pradeep Kautish, 2010. "Study On Impact Of Environmental Change On Selected Public Sector Enterprises In India," Romanian Economic Business Review, Romanian-American University, vol. 5(2), pages 68-88, June.
    5. O'Toole, Conor M. & Morgenroth, Edgar L.W. & Ha, Thuy T., 2016. "Investment efficiency, state-owned enterprises and privatisation: Evidence from Viet Nam in Transition," Journal of Corporate Finance, Elsevier, vol. 37(C), pages 93-108.
    6. Choon-Yin Sam, 2013. "Partial privatisation and the role of state owned holding companies in China," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 17(3), pages 767-789, August.
    7. Oum, Tae H. & Yan, Jia & Yu, Chunyan, 2008. "Ownership forms matter for airport efficiency: A stochastic frontier investigation of worldwide airports," Journal of Urban Economics, Elsevier, vol. 64(2), pages 422-435, September.
    8. A. Abramov & A. Radygin & M. Chernova & R. Entov., 2017. "State ownership and efficiency characteristics," VOPROSY ECONOMIKI, N.P. Redaktsiya zhurnala "Voprosy Economiki", vol. 4.
    9. Walheer, Barnabé & He, Ming, 2020. "Technical efficiency and technology gap of the manufacturing industry in China: Does firm ownership matter?," World Development, Elsevier, vol. 127(C).
    10. Estrin, Saul & Pelletier, Adeline, 2016. "Privatisation in Developing Countries: What Are the Lessons of Recent Experience?," IZA Discussion Papers 10297, Institute of Labor Economics (IZA).
    11. Meenakshi Parida & S. Madheswaran, 2021. "Effect of firm ownership on productivity: empirical evidence from the Indian mining industry," Mineral Economics, Springer;Raw Materials Group (RMG);Luleå University of Technology, vol. 34(1), pages 87-103, April.
    12. Estrin, Saul & Pelletier, Adeline, 2018. "Privatization in developing countries: what are the lessons of recent experience?," LSE Research Online Documents on Economics 87348, London School of Economics and Political Science, LSE Library.
    13. Jin, Zhangfeng & Pan, Shiyuan, 2020. "Incentive Pay and Firm Productivity: Evidence from China," GLO Discussion Paper Series 479, Global Labor Organization (GLO).
    14. Oum, Tae H. & Adler, Nicole & Yu, Chunyan, 2006. "Privatization, Corporatization, Ownership Forms and their Effects on the Performance of the World’s Major Airports," 47th Annual Transportation Research Forum, New York, New York, March 23-25, 2006 208026, Transportation Research Forum.
    15. Asaftei, Gabriel & Kumbhakar, Subal C. & Mantescu, Dorin, 2008. "Ownership, business environment and productivity change," Journal of Comparative Economics, Elsevier, vol. 36(3), pages 498-509, September.
    16. Ann P. Bartel & Ann E. Harrison, 1999. "Ownership versus Environment: Why are Public Sector Firms Inefficient?," NBER Working Papers 7043, National Bureau of Economic Research, Inc.
    17. Chen, Ming & Chen, Chen, 2023. "Financial constraints alleviation: Why does state-owned share reduction in China promote firm performance?," Finance Research Letters, Elsevier, vol. 55(PA).
    18. Ofelia Betancor & María Paz Espinosa, 2015. "Privatización, competencia y regulación aeroportuaria:experiencia internacional," Working Papers 2015-03, FEDEA.
    19. Céline Chatelin, 2003. "Stakeholder Governance and Organizational Performance: Lessons from past privatizations;Gouvernance partenariale et performance organisationnelle:les enseignements des privatisations passées," Working Papers CREGO 1030102, Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations.
    20. Jing Yan, 2017. "Privatisation and trade performance: evidence from China," Asian-Pacific Economic Literature, The Crawford School, The Australian National University, vol. 31(1), pages 66-78, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:14:y:2008:i:3:p:143-145. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.