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Information system capabilities and firm performance: Opening the black box through decision-making performance and business-process performance

Author

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  • Aydiner, Arafat Salih
  • Tatoglu, Ekrem
  • Bayraktar, Erkan
  • Zaim, Selim

Abstract

This study contributes to the extant literature on information management by investigating the interrelationships between information systems (IS)-related capabilities and their effects on firm performance. Using the resource-based view (RBV), a set of hypotheses is formulated to examine these links, considering the role that may be played by decision-making performance and business-process performance as mediating variables. Structural equation modeling (SEM) has been applied to a sample of 204 firms in Turkey. The test results obtained confirm the proposed serially mediating model according to which decision-making performance and business-process performance play a critical mediating role in the human resource and administrative-related IS capabilities, and firm-performance relationships. No support, however, has been found concerning the serial mediation effect between infrastructure-related IS capabilities and firm performance.

Suggested Citation

  • Aydiner, Arafat Salih & Tatoglu, Ekrem & Bayraktar, Erkan & Zaim, Selim, 2019. "Information system capabilities and firm performance: Opening the black box through decision-making performance and business-process performance," International Journal of Information Management, Elsevier, vol. 47(C), pages 168-182.
    • Handle: RePEc:eee:ininma:v:47:y:2019:i:c:p:168-182
    DOI: 10.1016/j.ijinfomgt.2018.12.015
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    Cited by:

    1. Erkan Bayraktar & Ekrem Tatoglu & Arafat Salih Aydiner & Dursun Delen, 2024. "Business Analytics Adoption and Technological Intensity: An Efficiency Analysis," Information Systems Frontiers, Springer, vol. 26(4), pages 1509-1526, August.
    2. Adilson Carlos Yoshikuni & Rajeev Dwivedi & Ronaldo Gomes Dultra-de-Lima & Claudio Parisi & José Carlos Tiomatsu Oyadomari, 2023. "Role of Emerging Technologies in Accounting Information Systems for Achieving Strategic Flexibility through Decision-Making Performance: An Exploratory Study Based on North American and South American," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(2), pages 199-218, June.
    3. Juhani Ukko & Minna Saunila & Sariseelia Sore & Tero Rantala & Mina Nasiri, 2023. "Exploring the Effect of E-Business Operations on E-Business Performance: Moderating Effect of Responsiveness to the Supplier," SAGE Open, , vol. 13(3), pages 21582440231, August.
    4. Khalid Hasan Al Jasimee & Francisco Javier Blanco-Encomienda, 2023. "A SEM-NCA approach towards the impact of participative budgeting on budgetary slack and managerial performance: The mediating role of leadership style and leader-member exchange," Papers 2310.09993, arXiv.org.
    5. Ali Hussein Hadi & Ghassan Rashad Abdulhameed & Yasir Sahib Malik & Hakeem Hammood Flayyih, 2023. "The influence of information technology (IT) on firm profitability and stock returns," Eastern-European Journal of Enterprise Technologies, PC TECHNOLOGY CENTER, vol. 4(13 (124)), pages 87-93, August.
    6. Haitham Mohsin Kareem & Khairul Azman Aziz & Ruhanita Maelah & Yusasniza Mohd Yunus & Awatif Alsheikh & Warda Alsheikh, 2021. "The Influence of Accounting Information Systems, Knowledge Management Capabilities, and Innovation on Organizational Performance in Iraqi SMEs," International Journal of Knowledge Management (IJKM), IGI Global, vol. 17(2), pages 1-32, April.
    7. Jiaguo Liu & Huida Zhao & Yibing Lyu & Xiaohang Yue, 2023. "The provision strategy of blockchain service under the supply chain with downstream competition," Annals of Operations Research, Springer, vol. 327(1), pages 375-400, August.
    8. Venugopal Prabhakar Gantasala & Swapna Bhargavi Gantasala & Trinh La, 2022. "Influence of motivation on achieving energy sustainability: mediating effects of decision-making," Environment Systems and Decisions, Springer, vol. 42(4), pages 626-636, December.
    9. Baabdullah, Abdullah M., 2024. "Generative conversational AI agent for managerial practices: The role of IQ dimensions, novelty seeking and ethical concerns," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    10. Mutasim Asa’d & Wan Norhayati Wan Ahmad & Hazeline Ayoup, 2024. "Environmental Management Accounting Information and Environmental Performance, the Mediating Effect of Environmental Decision Quality," International Journal of Energy Economics and Policy, Econjournals, vol. 14(2), pages 562-573, March.
    11. Suming Wu & Hui Gao, 2022. "How Internal IT Capability Affects Open Innovation Performance: From Dynamic Capability Perspective," SAGE Open, , vol. 12(1), pages 21582440211, January.
    12. Li, Lei & Lin, Jiabao & Ouyang, Ye & Luo, Xin (Robert), 2022. "Evaluating the impact of big data analytics usage on the decision-making quality of organizations," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    13. Mohammed Musa Bayero, 2023. "IT Infrastructure, Knowledge Management and Firm Competitiveness: Exploring Mediating Role of IT Outsourcing in Nigeria," International Journal of Global Business and Competitiveness, Springer, vol. 18(1), pages 43-58, June.
    14. Bing Han, 2024. "RETRACTED ARTICLE: Fostering sustainability: integrating social responsibility, green finance, and corporate performance," Economic Change and Restructuring, Springer, vol. 57(2), pages 1-34, April.
    15. Peng, Lifang & Chen, Yi-Cheng & Robinson, Simon & Li, Qi & Wu, Jen-Her, 2024. "Exploring IT business value creation in a Taobao Village EC ecosystem: A systems theory perspective," Technological Forecasting and Social Change, Elsevier, vol. 206(C).
    16. Dr.Muganda Munir Manini & Dr.Umulkher Ali Abdillahi, 2023. "Does the Internal Control Environment Drive the Performance of Cooperatives? A PLS-SEM Perspective," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(7), pages 721-745, July.
    17. Riggs, Randy & Felipe, Carmen M. & Roldán, José L. & Real, Juan C., 2024. "Information systems capabilities value creation through circular economy practices in uncertain environments: A conditional mediation model," Journal of Business Research, Elsevier, vol. 175(C).

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