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Lessons from multi-agency information management projects: Case of the Online Business Licensing Service (OBLS) Project, Singapore

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  • Teo, Thompson S.H.
  • Koh, Tat Koon

Abstract

Multi-agency information management projects are becoming increasingly common. Yet, there is relatively limited research in this area, particularly in the context of electronic government (e-government). This paper fills this gap in the literature by examining a successful information management project called the Online Business Licensing Service (OBLS) that aims to streamline the various licenses (managed by different agencies) required to operate a business in Singapore. The findings suggest that multi-agency projects are inherently more complex than single agency projects. A set of lessons on managing such projects is presented and these lessons should prove useful to researchers and practitioners as multi-agency information management projects become increasingly more widespread.

Suggested Citation

  • Teo, Thompson S.H. & Koh, Tat Koon, 2010. "Lessons from multi-agency information management projects: Case of the Online Business Licensing Service (OBLS) Project, Singapore," International Journal of Information Management, Elsevier, vol. 30(1), pages 85-93.
    • Handle: RePEc:eee:ininma:v:30:y:2010:i:1:p:85-93
    DOI: 10.1016/j.ijinfomgt.2009.07.004
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    References listed on IDEAS

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