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The case of EAI in facilitating e-Government services in a Welsh authority

Author

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  • Kamal, Muhammad Mustafa
  • Weerakkody, Vishanth
  • Jones, Steve

Abstract

This case focuses on enterprise application integration (EAI) in facilitating integrated electronic Government (e-Government) service delivery in a Welsh local authority. Whilst the development of a heterogeneous information technology (IT) infrastructure in the case organisation caused several integration problems, following a non-EAI approach was regarded as satisfactory by the management. The empirical findings illustrate that although the argument for EAI adoption was initially not seen as cost effective, strategically the decision not to implement EAI caused difficulties in the long term for realising integrated e-Government services.

Suggested Citation

  • Kamal, Muhammad Mustafa & Weerakkody, Vishanth & Jones, Steve, 2009. "The case of EAI in facilitating e-Government services in a Welsh authority," International Journal of Information Management, Elsevier, vol. 29(2), pages 161-165.
    • Handle: RePEc:eee:ininma:v:29:y:2009:i:2:p:161-165
    DOI: 10.1016/j.ijinfomgt.2008.12.002
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    Cited by:

    1. Teo, Thompson S.H. & Koh, Tat Koon, 2010. "Lessons from multi-agency information management projects: Case of the Online Business Licensing Service (OBLS) Project, Singapore," International Journal of Information Management, Elsevier, vol. 30(1), pages 85-93.

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