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Radio frequency identification technology: An exploratory study on adoption in the South African retail sector

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  • Brown, Irwin
  • Russell, John

Abstract

Radio Frequency Identification (RFID) technology has recently gained widespread media coverage in South Africa. The purpose of this study was to conduct an exploratory investigation into RFID adoption in South African retail organisations, and to identify factors that have an impact on the adoption status. Quantitative and qualitative data were gathered from a sample of leading retailers in order to assess relevant factors. The findings showed that as at 2005 many retailers had not yet adopted RFID or even conducted pilot studies, but intended to in the future. This positive intention was explained by technological factors (e.g., perceived benefits), organisational factors (e.g., top management awareness and interest), and external factors (e.g., the efforts of standards-making bodies). That none of the organisations had yet reached the stage of conducting pilot studies was again explained by technological factors (e.g., cost), organisational factors (e.g., the lack of organisational readiness), and external factors (e.g., lack of global standards). The implications of these and other findings are discussed.

Suggested Citation

  • Brown, Irwin & Russell, John, 2007. "Radio frequency identification technology: An exploratory study on adoption in the South African retail sector," International Journal of Information Management, Elsevier, vol. 27(4), pages 250-265.
    • Handle: RePEc:eee:ininma:v:27:y:2007:i:4:p:250-265
    DOI: 10.1016/j.ijinfomgt.2007.02.007
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    Citations

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    Cited by:

    1. Hossain, Mohammad Alamgir & Dwivedi, Yogesh K., 2014. "What improves citizens’ privacy perceptions toward RFID technology? A cross-country investigation using mixed method approach," International Journal of Information Management, Elsevier, vol. 34(6), pages 711-719.
    2. Dwivedi, Yogesh K. & Kapoor, Kawaljeet Kaur & Williams, Michael D. & Williams, Janet, 2013. "RFID systems in libraries: An empirical examination of factors affecting system use and user satisfaction," International Journal of Information Management, Elsevier, vol. 33(2), pages 367-377.
    3. Kim, Sanghyun & Garrison, Gary, 2010. "Understanding users’ behaviors regarding supply chain technology: Determinants impacting the adoption and implementation of RFID technology in South Korea," International Journal of Information Management, Elsevier, vol. 30(5), pages 388-398.
    4. Mirjana Pejić Bach & Amir Topalović & Lejla Turulja, 2023. "Data mining usage in Italian SMEs: an integrated SEM-ANN approach," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 31(3), pages 941-973, September.
    5. Xingwei Li & Jinrong He & Yicheng Huang & Jingru Li & Xiang Liu & Jiachi Dai, 2022. "Predicting the factors influencing construction enterprises’ adoption of green development behaviors using artificial neural network," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-12, December.
    6. Matta, Vic & Koonce, David & Jeyaraj, Anand, 2012. "Initiation, Experimentation, Implementation of innovations: The case for Radio Frequency Identification Systems," International Journal of Information Management, Elsevier, vol. 32(2), pages 164-174.
    7. Mahroof, Kamran, 2019. "A human-centric perspective exploring the readiness towards smart warehousing: The case of a large retail distribution warehouse," International Journal of Information Management, Elsevier, vol. 45(C), pages 176-190.
    8. Adhiarna, Nyoman & Hwang, Yoon Min & Park, Min Jae & Rho, Jae Jeung, 2013. "An integrated framework for RFID adoption and diffusion with a stage-scale-scope cubicle model: A case of Indonesia," International Journal of Information Management, Elsevier, vol. 33(2), pages 378-389.

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