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Conceptualising computer-mediated communication technology and its use in organisations

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  • Peters, Linda D.

Abstract

This paper develops a typology of computer-mediated communication (CMC) media that goes beyond media characteristics theories (such as media richness) by considering aspects of the media use context in addition to the characteristics and capabilities of the media themselves. A view of communication as a two-way and mutually causal process which focuses attention on the interrelationship of those who communicate as well as the media through which they communicate is taken. We also highlight the importance of the context in which the communication takes place. In supporting research and practice which recognises the context and interrelationships in organisational communication, this paper has utilised Adaptive Structuration Theory to develop a framework for the conceptualisation of CMC technologies in organisational use. This framework focuses not only on the media characteristics themselves, but upon broader aspects of CMC use such as organisational or usage contexts; group goals, processes and outcomes; and decision-making processes.

Suggested Citation

  • Peters, Linda D., 2006. "Conceptualising computer-mediated communication technology and its use in organisations," International Journal of Information Management, Elsevier, vol. 26(2), pages 142-152.
    • Handle: RePEc:eee:ininma:v:26:y:2006:i:2:p:142-152
    DOI: 10.1016/j.ijinfomgt.2005.11.002
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    References listed on IDEAS

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    1. Gerardine DeSanctis & Marshall Scott Poole, 1994. "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory," Organization Science, INFORMS, vol. 5(2), pages 121-147, May.
    2. Shawnee K. Vickery & Cornelia Droge & Theodore P. Stank & Thomas J. Goldsby & Robert E. Markland, 2004. "The Performance Implications of Media Richness in a Business-to-Business Service Environment: Direct Versus Indirect Effects," Management Science, INFORMS, vol. 50(8), pages 1106-1119, August.
    3. Gerardine DeSanctis & R. Brent Gallupe, 1987. "A Foundation for the Study of Group Decision Support Systems," Management Science, INFORMS, vol. 33(5), pages 589-609, May.
    4. Wynne W. Chin & Abhijit Gopal & W. David Salisbury, 1997. "Advancing the Theory of Adaptive Structuration: The Development of a Scale to Measure Faithfulness of Appropriation," Information Systems Research, INFORMS, vol. 8(4), pages 342-367, December.
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    Cited by:

    1. Zhao, Dingtao & Wang, Feng & Wei, Jiuchang & Liang, Liang, 2013. "Public reaction to information release for crisis discourse by organization: Integration of online comments," International Journal of Information Management, Elsevier, vol. 33(3), pages 485-495.
    2. Koo, Chulmo & Wati, Yulia & Jung, Jason J., 2011. "Examination of how social aspects moderate the relationship between task characteristics and usage of social communication technologies (SCTs) in organizations," International Journal of Information Management, Elsevier, vol. 31(5), pages 445-459.

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