IDEAS home Printed from https://ideas.repec.org/a/eee/hepoli/v87y2008i1p8-19.html
   My bibliography  Save this article

Hospital performance: Competing or shared values?

Author

Listed:
  • Minvielle, Etienne
  • Sicotte, Claude
  • Champagne, François
  • Contandriopoulos, André-Pierre
  • Jeantet, Marine
  • Préaubert, Nathalie
  • Bourdil, Annie
  • Richard, Christian

Abstract

Objective To find out which are the emerging views on hospital performance and to analyze how these views vary among hospital stakeholders.Methods Study setting: Three hospital stakeholder groups (physicians, caregivers, and administrative staff) in a large Paris teaching hospital. Study design: A case study combining a qualitative (interviews of 80 key hospital stakeholders and a survey of hospital staff), and a quantitative analysis (a questionnaire composed of 4 theoretical dimensions, 13 sub-dimensions, 66 items) with triangulation of the results.Results Hospital stakeholders assign greatest importance to the human relations dimension, i.e., organizational climate (professional and public service values) and quality of work life. These values attract a high degree of consensus among stakeholders (no statistical difference between physicians, caregivers and administrative staff).Conclusions Our findings challenge the mainstream view that competing values underlie hospital performance. Currently, views are to some extent shared among different stakeholder groups. A reason for this could be the need to form a more united front in the face of recent reforms. This common emphasis on professional and public service values could be the basis for formulating management priorities in teaching hospitals in order to improve performance.

Suggested Citation

  • Minvielle, Etienne & Sicotte, Claude & Champagne, François & Contandriopoulos, André-Pierre & Jeantet, Marine & Préaubert, Nathalie & Bourdil, Annie & Richard, Christian, 2008. "Hospital performance: Competing or shared values?," Health Policy, Elsevier, vol. 87(1), pages 8-19, July.
    • Handle: RePEc:eee:hepoli:v:87:y:2008:i:1:p:8-19
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0168-8510(07)00224-2
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Arie Y. Lewin & John W. Minton, 1986. "Determining Organizational Effectiveness: Another Look, and an Agenda for Research," Management Science, INFORMS, vol. 32(5), pages 514-538, May.
    2. Lega, Federico & DePietro, Carlo, 2005. "Converging patterns in hospital organization: beyond the professional bureaucracy," Health Policy, Elsevier, vol. 74(3), pages 261-281, November.
    3. Brian P. Bloomfield & Rod Coombs, 1992. "Information Technology, Control And Power: The Centralization And Decentralization Debate Revisited," Journal of Management Studies, Wiley Blackwell, vol. 29(4), pages 459-459, July.
    4. -, 1986. "Agenda = Agenda," Series Históricas 8749, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
    5. Kim S. Cameron, 1986. "Effectiveness as Paradox: Consensus and Conflict in Conceptions of Organizational Effectiveness," Management Science, INFORMS, vol. 32(5), pages 539-553, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mara Gorli & Serena Barello, 2021. "Patient Centredness, Values, Equity and Sustainability: Professional, Organizational and Institutional Implications," Sustainability, MDPI, vol. 13(23), pages 1-7, November.
    2. Bravi, F. & Gibertoni, D. & Marcon, A. & Sicotte, C. & Minvielle, E. & Rucci, P. & Angelastro, A. & Carradori, T. & Fantini, M.P., 2013. "Hospital network performance: A survey of hospital stakeholders’ perspectives," Health Policy, Elsevier, vol. 109(2), pages 150-157.
    3. Kristel Gache & Henri Leleu & Gérard Nitenberg & France Woimant & Marie Ferrua & Etienne Minvielle, 2014. "Main barriers to effective implementation of stroke care pathways in France: a qualitative study," Post-Print hal-01509874, HAL.
    4. Guerrero, Isabelle & Mossé, Philippe R. & Rogers, Vaughan, 2009. "Hospital investment policy in France: Pathways to efficiency and the efficiency of the pathways," Health Policy, Elsevier, vol. 93(1), pages 35-40, November.
    5. Main Naser Alolayyan & Khairul Anuar Mohd Ali & Fazli Idris, 2011. "The Impact Of Operational Flexibility On Hospital Performance In Jordanian Hospitals - Some Empirical Evidences," Journal of Global Management, Global Research Agency, vol. 2(1), pages 39-54, July.
    6. Xiao Chen & Min Liu & Chaojie Liu & Fang Ruan & Yan Yuan & Change Xiong, 2020. "Job Satisfaction and Hospital Performance Rated by Physicians in China: A Moderated Mediation Analysis on the Role of Income and Person–Organization Fit," IJERPH, MDPI, vol. 17(16), pages 1-18, August.
    7. Irène Georgescu, 2012. "Communication de l'information et pressions financière interne: une étude exploratoire dans une organisation professionnelle," Post-Print hal-00690953, HAL.
    8. Mauro, Marianna & Cardamone, Emma & Cavallaro, Giusy & Minvielle, Etienne & Rania, Francesco & Sicotte, Claude & Trotta, Annarita, 2014. "Teaching hospital performance: Towards a community of shared values?," Social Science & Medicine, Elsevier, vol. 101(C), pages 107-112.
    9. Anna Marina & Hari Wahyono & J.G. Nirbito & Bambang Sugeng, 2014. "Economic Literacy for the Basis of Organizational Performance Improvement: Evidence from Muhammadiyah Hospital Indonesia," Journal of Asian Scientific Research, Asian Economic and Social Society, vol. 4(11), pages 664-676, November.
    10. Abelson, Julia & Allin, Sara & Grignon, Michel & Pasic, Dianna & Walli-Attaei, Marjan, 2017. "Uncomfortable trade-offs: Canadian policy makers’ perspectives on setting objectives for their health systems," Health Policy, Elsevier, vol. 121(1), pages 9-16.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Etienne Minvielle & Claude Sicotte & François Champagne & André-Pierre Contandriopoulos & Marine Jeantet & Nathalie Préaubert & Annie Bourdil & Christian Richard, 2008. "Hospital performance: Competing or shared values?," Post-Print hal-03477095, HAL.
    2. Glunk, U. & Wilderom, C.P.M., 1996. "Organizational Effectiveness = Corporate Performance? Why and How Two Research Traditions Need to be Merged," Research Memorandum 715, Tilburg University, School of Economics and Management.
    3. Papadimitriou, Dimitra & Taylor, Peter, 2000. "Organisational Effectiveness of Hellenic National Sports Organisations: A Multiple Constituency Approach," Sport Management Review, Elsevier, vol. 3(1), pages 23-46, May.
    4. R. Rani Geetha Priyadarshini, 2005. "A Study on Organizational Effectiveness in Textile Mills at Coimbatore," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 30(3), pages 224-235, August.
    5. Glunk, U. & Wilderom, C.P.M., 1996. "Organizational Effectiveness = Corporate Performance? Why and How Two Research Traditions Need to be Merged," Other publications TiSEM e5cdb0ed-7086-4502-8c90-1, Tilburg University, School of Economics and Management.
    6. Tatoglu, Ekrem & Glaister, Keith W., 1998. "Performance of international joint ventures in Turkey: perspectives of Western firms and Turkish firms," International Business Review, Elsevier, vol. 7(6), pages 635-656, November.
    7. Waqar Ahmad Saleem Qazi, 2017. "Impact of Workforce Development on Organizational Effectiveness: Evidence from Pakistani Public-Sector Organizations," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 9(3), pages 123-154, September.
    8. Khavul, Susanna & Pérez-Nordtvedt, Liliana & Wood, Eric, 2010. "Organizational entrainment and international new ventures from emerging markets," Journal of Business Venturing, Elsevier, vol. 25(1), pages 104-119, January.
    9. repec:iim:iimawp:13106 is not listed on IDEAS
    10. Kingshuk K. Sinha & Andrew H. Van de Ven, 2005. "Designing Work Within and Between Organizations," Organization Science, INFORMS, vol. 16(4), pages 389-408, August.
    11. Nerkar, Atul A. & McGrath, Rita Gunther & MacMillan, Ian C., 1996. "Three facets of satisfaction and their influence on the performance of innovation teams," Journal of Business Venturing, Elsevier, vol. 11(3), pages 167-188, May.
    12. Matthew J. Robson & Constantine S. Katsikeas & Daniel C. Bello, 2008. "Drivers and Performance Outcomes of Trust in International Strategic Alliances: The Role of Organizational Complexity," Organization Science, INFORMS, vol. 19(4), pages 647-665, August.
    13. Julie Smith David & Yuhchang Hwang & Buck K. W. Pei & J. Hal Reneau, 2002. "The Performance Effects of Congruence Between Product Competitive Strategies and Purchasing Management Design," Management Science, INFORMS, vol. 48(7), pages 866-885, July.
    14. Day, Diana L. & Lewin, Arie Y. & Li, Hongyu, 1995. "Strategic leaders or strategic groups: A longitudinal data envelopment analysis of the U.S. brewing industry," European Journal of Operational Research, Elsevier, vol. 80(3), pages 619-638, February.
    15. Glaister, Keith W. & Buckley, Peter J., 1998. "Management-performance relationships in UK joint ventures," International Business Review, Elsevier, vol. 7(3), pages 235-257, June.
    16. Gordon H. Lewis & Ashok Srinivasan & Eswaran Subrahmanian, 1998. "Staffing and Allocation of Workers in an Administrative Office," Management Science, INFORMS, vol. 44(4), pages 548-570, April.
    17. repec:dgr:rugsom:97a49 is not listed on IDEAS
    18. George Anayiotos & Hovhannes Toroyan & Athanasios Vamvakidis, 2010. "The efficiency of emerging Europe’s banking sector before and after the recent economic crisis," Financial Theory and Practice, Institute of Public Finance, vol. 34(3), pages 247-267.
    19. Brugha, Cathal M., 1998. "The structure of adjustment decision-making," European Journal of Operational Research, Elsevier, vol. 104(1), pages 63-76, January.
    20. Joan E. van Aken, 2004. "Management Research Based on the Paradigm of the Design Sciences: The Quest for Field‐Tested and Grounded Technological Rules," Journal of Management Studies, Wiley Blackwell, vol. 41(2), pages 219-246, March.
    21. Balaguer-Coll, Maria Teresa & Prior, Diego & Tortosa-Ausina, Emili, 2007. "On the determinants of local government performance: A two-stage nonparametric approach," European Economic Review, Elsevier, vol. 51(2), pages 425-451, February.
    22. Zhu, Joe, 2000. "Multi-factor performance measure model with an application to Fortune 500 companies," European Journal of Operational Research, Elsevier, vol. 123(1), pages 105-124, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:hepoli:v:87:y:2008:i:1:p:8-19. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu or the person in charge (email available below). General contact details of provider: http://www.elsevier.com/locate/healthpol .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.