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Measuring and improving quality in university hospitals in Canada: The Collaborative for Excellence in Healthcare Quality

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Listed:
  • Backman, Chantal
  • Vanderloo, Saskia
  • Forster, Alan John

Abstract

Measuring and monitoring overall health system performance is complex and challenging but is crucial to improving quality of care. Today’s health care organizations are increasingly being held accountable to develop and implement actions aimed at improving the quality of care, reducing costs, and achieving better patient-centered care. This paper describes the development of the Collaborative for Excellence in Healthcare Quality (CEHQ), a 5-year initiative to achieve higher quality of patient care in university hospitals across Canada. This bottom-up initiative took place between 2010 and 2015, and was successful in engaging health care leaders in the development of a common framework and set of performance measures for reporting and benchmarking, as well as working on initiatives to improve performance. Despite its successes, future efforts are needed to provide clear national leadership on standards for measuring performance.

Suggested Citation

  • Backman, Chantal & Vanderloo, Saskia & Forster, Alan John, 2016. "Measuring and improving quality in university hospitals in Canada: The Collaborative for Excellence in Healthcare Quality," Health Policy, Elsevier, vol. 120(9), pages 982-986.
    • Handle: RePEc:eee:hepoli:v:120:y:2016:i:9:p:982-986
    DOI: 10.1016/j.healthpol.2016.07.006
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    References listed on IDEAS

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    1. Ashton, Toni, 2015. "Measuring health system performance: A new approach to accountability and quality improvement in New Zealand," Health Policy, Elsevier, vol. 119(8), pages 999-1004.
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    Cited by:

    1. Li Yu & Hui Guo & Olivier Bégin-Caouette & Silvia Mirlene Nakano Koga & Grace Karram Stephenson, 2022. "Academic Entrepreneurial Engagement among Academics in Canada and China: The Impact of Research Orientation and University Expectations," Sustainability, MDPI, vol. 15(1), pages 1-16, December.
    2. Hejazi, Taha-Hossein & Badri, Hossein & Yang, Kai, 2019. "A Reliability-based Approach for Performance Optimization of Service Industries: An Application to Healthcare Systems," European Journal of Operational Research, Elsevier, vol. 273(3), pages 1016-1025.

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