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Effects of E-Mail on the Organization

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  • Lucas, William

Abstract

The objective of this article is to enable managers better to understand the current nature and future potential of e-mail communication in organizations and some of the associated social processes. Following a review, William Lucas examines the direct and secondary benefits of e-mail on organizational efficiency, which are enhanced as more and more employees are given e-mail capability. His analysis combines research literature, case studies and survey data, and a major conclusion highlights managerial compromises which may be necessary when e-mail communication encourages the flow of information in organizations outside formally-authorized channels.

Suggested Citation

  • Lucas, William, 1998. "Effects of E-Mail on the Organization," European Management Journal, Elsevier, vol. 16(1), pages 18-30, February.
    • Handle: RePEc:eee:eurman:v:16:y:1998:i:1:p:18-30
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    1. repec:dau:papers:123456789/3232 is not listed on IDEAS
    2. Gwenaëlle Nogatchewsky & Samuel Sponem, 2002. "L'Utilisation De L'E-Mail Dans Le Controle Organisationnel : Le Cas De La Relation Superieur - Subordonne," Post-Print halshs-00584516, HAL.

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