IDEAS home Printed from https://ideas.repec.org/a/eee/eurman/v12y1994i2p123-132.html
   My bibliography  Save this article

Setting business objectives and measuring performance

Author

Listed:
  • Doyle, Peter

Abstract

Western companies tend to over focus on profitability as a measure of performance. Exceptional success on one such measure of performance invariably creates organisational instability because it implies minimising expectations. Peter Doyle introduces the notion of a tolerance zone whereby the firm matches the minimum expectations of all its key stakeholders. The task of management is to broaden this tolerance zone through creating a long-term mutuality of interest between potentially disparate stakeholder interests.

Suggested Citation

  • Doyle, Peter, 1994. "Setting business objectives and measuring performance," European Management Journal, Elsevier, vol. 12(2), pages 123-132, June.
    • Handle: RePEc:eee:eurman:v:12:y:1994:i:2:p:123-132
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/0263237394900027
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Hafeez, Khalid & Zhang, YanBing & Malak, Naila, 2002. "Determining key capabilities of a firm using analytic hierarchy process," International Journal of Production Economics, Elsevier, vol. 76(1), pages 39-51, March.
    2. Che Mohd Zulkifli Che Omar Author_Email: & Osman Jusoh, 2011. "Involvement Of Malaysian Smes In Logistics: Potential And Prospects," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-328, Conference Master Resources.
    3. Glunk, U. & Wilderom, C.P.M., 1996. "Organizational Effectiveness = Corporate Performance? Why and How Two Research Traditions Need to be Merged," Other publications TiSEM e5cdb0ed-7086-4502-8c90-1, Tilburg University, School of Economics and Management.
    4. Soviana, Soviana, 2013. "Framework for Analyzing Community-Based Enterprise (CBE): Literature review of organizational architecture and organizational performance," EconStor Preprints 74719, ZBW - Leibniz Information Centre for Economics.
    5. Patrick Ransom & Douglas J. Lober, 1999. "Why do firms set environmental performance goals?: Some evidence from organizational theory," Business Strategy and the Environment, Wiley Blackwell, vol. 8(1), pages 1-13, January.
    6. Glunk, U. & Wilderom, C.P.M., 1996. "Organizational Effectiveness = Corporate Performance? Why and How Two Research Traditions Need to be Merged," Research Memorandum 715, Tilburg University, School of Economics and Management.
    7. Collison, David & Ferguson, John & Kozuma, Yoshinao & Power, David & Stevenson, Lorna, 2011. "The impact of introductory accounting courses on student perceptions about the purpose of accounting information and the objectives of business: A comparison of the UK and Japan," Accounting forum, Elsevier, vol. 35(1), pages 47-60.
    8. John Ferguson & David Collison & David Power & Lorna Stevenson, 2006. "Accounting textbooks: Exploring the production of a cultural and political artifact," Accounting Education, Taylor & Francis Journals, vol. 15(3), pages 243-260.
    9. Carvalho, Cláudia & Brito, Carlos, 2009. "Innovative Public Service Delivery: How to assess the new relationship between public agencies and society?," Working Papers 8/2009, Universidade Portucalense, Centro de Investigação em Gestão e Economia (CIGE).
    10. Lenka Drličková, 2009. "'Doyle's Model of Firm in Practice? ' Qualitative Research of an International Retail Organization," Ekonomika a Management, Prague University of Economics and Business, vol. 2009(4).
    11. repec:dau:papers:123456789/2470 is not listed on IDEAS
    12. Kleanthis K. Katsaros & Athanasios N. Tsirikas & Christos S. Nicolaidis, 2015. "Firm performance: The role of CEOs' emotional and cognitive characteristics," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 8(1), pages 51-82, August.
    13. Ferguson, John & Collison, David & Power, David & Stevenson, Lorna, 2005. "What are recommended accounting textbooks teaching students about corporate stakeholders?," The British Accounting Review, Elsevier, vol. 37(1), pages 23-46.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:12:y:1994:i:2:p:123-132. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.