IDEAS home Printed from https://ideas.repec.org/a/eee/epplan/v93y2022ics0149718922000726.html
   My bibliography  Save this article

Evaluating e-governance through e-government: Practices and challenges of assessing the digitalisation of public governmental services

Author

Listed:
  • Umbach, Gaby
  • Tkalec, Igor

Abstract

Digitalisation and adaptation of governance to the digital age arguably transform the relationship between agents (i.e., public institutions) and clients (i.e., citizens) in policy-making. E-governance is the most widely used term for the result of this digital transformation in view of the changing nature of politics. This special issue zooms into digitalised public services by discussing practices and challenges in their provision, usage and evaluation. In doing so, it highlights interaction of e-governance (relationship among citizens, government, public and private actors notably in the context of digitalisation and innovation) and e-government (public services enabled by ICT). Contributions to the special issue identify challenges and pitfalls in implementing and evaluating e-governance by analysing different policy areas and geographical regions. The findings of the contributions suggest that factors of e-governance performance that potentially serve as evaluation criteria tend to be (overly) sensitive to context, i.e. policy area, systemic constellations, institutional settings, and administrative traditions in question. Consequently, attempts to evaluate e-governance, at least based on the empirical insight demonstrated in this special issue, remain limited to specific tools, instruments and contexts through which e-governance is operationalised and delivered (e.g., websites, projects and policy initiatives).

Suggested Citation

  • Umbach, Gaby & Tkalec, Igor, 2022. "Evaluating e-governance through e-government: Practices and challenges of assessing the digitalisation of public governmental services," Evaluation and Program Planning, Elsevier, vol. 93(C).
    • Handle: RePEc:eee:epplan:v:93:y:2022:i:c:s0149718922000726
    DOI: 10.1016/j.evalprogplan.2022.102118
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0149718922000726
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.evalprogplan.2022.102118?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Abhijit Banerjee & Esther Duflo & Clément Imbert & Santhosh Mathew & Rohini Pande, 2020. "E-governance, Accountability, and Leakage in Public Programs: Experimental Evidence from a Financial Management Reform in India," American Economic Journal: Applied Economics, American Economic Association, vol. 12(4), pages 39-72, October.
    2. Rose, Richard, 2005. "A Global Diffusion Model of e-Governance," Journal of Public Policy, Cambridge University Press, vol. 25(1), pages 5-27, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Andreea-Florentina Crăciun & Alexandra-Mădălina Țăran & Grațiela Georgiana Noja & Marilen Gabriel Pirtea & Raluca-Ioana Răcătăian, 2023. "Advanced Modelling of the Interplay between Public Governance and Digital Transformation: New Empirical Evidence from Structural Equation Modelling and Gaussian and Mixed-Markov Graphical Models," Mathematics, MDPI, vol. 11(5), pages 1-25, February.
    2. Silviu BACALUM & Sofia DAVID & Marian MIHU, 2022. "Digital Transformation of Public Administration – A Comparative Analysis at European Union Countries," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 121-127.
    3. Li, Jun & He, Wei & Li, Guilong, 2024. "Natural resources, economic complexity and growth nexus: Role of digital governance in addressing the resource curse," Resources Policy, Elsevier, vol. 92(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Laura Castell & Marc Gurgand & Clément Imbert & Todor Tochev, 2024. "Take-up of Social Benefits: Experimental Evidence from France," Institut des Politiques Publiques halshs-04720989, HAL.
    2. Omar Al-Ubaydli & John List & Claire Mackevicius & Min Sok Lee & Dana Suskind, 2019. "How Can Experiments Play a Greater Role in Public Policy? 12 Proposals from an Economic Model of Scaling," Artefactual Field Experiments 00679, The Field Experiments Website.
    3. Ding, Guangyuan & Xiong, Yunbiao & Wang, Yashu, 2024. "Moderating effect of digital governance and eco-policy stringency in realizing natural resources-growth nexus: Role of financial development and FDI in G20 countries," Resources Policy, Elsevier, vol. 92(C).
    4. Jiang, Shuguang & Wei, Qian & Zhao, Lei, 2024. "Synergizing anti-corruption strategies: Group monitoring and endogenous crackdown – An experimental investigation," China Economic Review, Elsevier, vol. 85(C).
    5. Abhijit Banerjee & Rukmini Banerji & James Berry & Esther Duflo & Harini Kannan & Shobhini Mukerji & Marc Shotland & Michael Walton, 2017. "From Proof of Concept to Scalable Policies: Challenges and Solutions, with an Application," Journal of Economic Perspectives, American Economic Association, vol. 31(4), pages 73-102, Fall.
    6. Tara Bedi & Lukas Kuld, 2024. "Accountability in the delivery of guaranteed employment through MGNREGA in rural India," Working Papers WP012024, University of Limerick, Department of Economics.
    7. Cristina Corduneanu-Huci & Michael T. Dorsch & Paul Maarek, 2017. "Learning to constrain: Political competition and randomized controlled trials in development," THEMA Working Papers 2017-24, THEMA (THéorie Economique, Modélisation et Applications), Université de Cergy-Pontoise.
    8. Abhijit Banerjee & Esther Duflo & Clément Imbert & Santhosh Mathew & Rohini Pande, 2020. "E-governance, Accountability, and Leakage in Public Programs: Experimental Evidence from a Financial Management Reform in India," American Economic Journal: Applied Economics, American Economic Association, vol. 12(4), pages 39-72, October.
    9. Baptiste Venet, 2019. "Fintech and Financial Inclusion," Post-Print hal-02294648, HAL.
    10. C. Justin Cook & Manisha Shah, 2022. "Aggregate Effects from Public Works: Evidence from India," The Review of Economics and Statistics, MIT Press, vol. 104(4), pages 797-806, October.
    11. Ankush Goyal & Rajender Kumar, 2022. "Does Social Welfare Programmes Influence Households Trust in Local Administration and Their Political Participation? Evidence from the MGNREG Scheme in India," Indian Journal of Human Development, , vol. 16(3), pages 602-617, December.
    12. Shuguang Jiang & Marie Claire Villeval, 2022. "Dishonesty in Developing Countries -What Can We Learn From Experiments?," Working Papers hal-03899654, HAL.
    13. Gauthier, Bernard & Goyette, Jonathan & Kouamé, Wilfried A.K., 2021. "Why do firms pay bribes? Evidence on the demand and supply sides of corruption in developing countries," Journal of Economic Behavior & Organization, Elsevier, vol. 190(C), pages 463-479.
    14. Jean-Michel Servet & Bruno Tinel, 2020. "The behavioral and neoliberal foundations of randomizations," Post-Print halshs-02562758, HAL.
    15. Marina Geenhuizen & Peter Nijkamp, 2009. "Place-bound versus footloose firms: wiring metropolitan areas in a policy context," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 43(4), pages 879-896, December.
    16. Lehner, Lukas & Kasy, Maximilian, 2022. "Employing the unemployed of Marienthal: Evaluation of a guaranteed job program," INET Oxford Working Papers 2022-29, Institute for New Economic Thinking at the Oxford Martin School, University of Oxford.
    17. Khemani,Stuti, 2020. "An Opportunity to Build Legitimacy and Trust in Public Institutions in the Time of COVID-19," Research and Policy Briefs 148256, The World Bank.
    18. Ricardo Dahis & Christiane Szerman, 2023. "Decentralizing Development: Evidence from Government Splits," Monash Economics Working Papers 2023-18, Monash University, Department of Economics.
    19. Indrajit Roy, 2019. "Class Politics and Social Protection: A Comparative Analysis of Local Governments in India," Journal of South Asian Development, , vol. 14(2), pages 121-150, August.
    20. Laajaj, Rachid & Eslava, Marcela & Kinda, Tidiane, 2023. "The costs of bureaucracy and corruption at customs: Evidence from the computerization of imports in Colombia," Journal of Public Economics, Elsevier, vol. 225(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:epplan:v:93:y:2022:i:c:s0149718922000726. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/evalprogplan .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.