IDEAS home Printed from https://ideas.repec.org/a/eee/epplan/v63y2017icp74-81.html
   My bibliography  Save this article

Diversity training for the community aged care workers: A conceptual framework for evaluation

Author

Listed:
  • Appannah, Arti
  • Meyer, Claudia
  • Ogrin, Rajna
  • McMillan, Sally
  • Barrett, Elizabeth
  • Browning, Colette

Abstract

Older Australians are an increasingly diverse population, with variable characteristics such as culture, sexual orientation, socioeconomic status, and physical capabilities potentially influencing their participation in healthcare. In response, community aged care workers may need to increase skills and uptake of knowledge into practice regarding diversity through appropriate training interventions. Diversity training (DT) programs have traditionally existed in the realm of business, with little research attention devoted to scientifically evaluating the outcomes of training directed at community aged care workers. A DT workshop has been developed for community aged care workers, and this paper focuses on the construction of a formative evaluative framework for the workshop. Key evaluation concepts and measures relating to DT have been identified in the literature and integrated into the framework, focusing on five categories: Training needs analysis; Reactions; Learning outcomes, Behavioural outcomes and Results The use of a mixed methods approach in the framework provides an additional strength, by evaluating long-term behavioural change and improvements in service delivery. As little is known about the effectiveness of DT programs for community aged care workers, the proposed framework will provide an empirical and consistent method of evaluation, to assess their impact on enhancing older people’s experience of healthcare.

Suggested Citation

  • Appannah, Arti & Meyer, Claudia & Ogrin, Rajna & McMillan, Sally & Barrett, Elizabeth & Browning, Colette, 2017. "Diversity training for the community aged care workers: A conceptual framework for evaluation," Evaluation and Program Planning, Elsevier, vol. 63(C), pages 74-81.
  • Handle: RePEc:eee:epplan:v:63:y:2017:i:c:p:74-81
    DOI: 10.1016/j.evalprogplan.2017.03.007
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0149718916301926
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.evalprogplan.2017.03.007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Celik, Halime & Abma, Tineke A. & Klinge, Ineke & Widdershoven, Guy A.M., 2012. "Process evaluation of a diversity training program: The value of a mixed method strategy," Evaluation and Program Planning, Elsevier, vol. 35(1), pages 54-65.
    2. Groot, Wim, 2000. "Adaptation and scale of reference bias in self-assessments of quality of life," Journal of Health Economics, Elsevier, vol. 19(3), pages 403-420, May.
    3. Norman Dalkey & Olaf Helmer, 1963. "An Experimental Application of the DELPHI Method to the Use of Experts," Management Science, INFORMS, vol. 9(3), pages 458-467, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Froncek, Benjamin & Mazziotta, Agostino & Piper, Verena & Rohmann, Anette, 2018. "Evaluator competencies in the context of diversity training: The practitioners’ point of view," Evaluation and Program Planning, Elsevier, vol. 67(C), pages 122-128.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Prommer, Lisa & Tiberius, Victor & Kraus, Sascha, 2020. "Exploring the future of startup leadership development," Journal of Business Venturing Insights, Elsevier, vol. 14(C).
    2. Hank, Karsten & Jürges, Hendrik & Schupp, Jürgen & Wagner, Gert G., 2006. "Die Messung der Greifkraft als objektives Gesundheitsmaß in sozialwissenschaftlichen Bevölkerungsumfragen: Erhebungsmethodische und inhaltliche Befunde auf der Basis von SHARE und SOEP," Discussion Papers 2006/6, Technische Universität Berlin, School of Economics and Management.
    3. Bokrantz, Jon & Skoogh, Anders & Berlin, Cecilia & Stahre, Johan, 2017. "Maintenance in digitalised manufacturing: Delphi-based scenarios for 2030," International Journal of Production Economics, Elsevier, vol. 191(C), pages 154-169.
    4. Mozhaeva, Irina, 2022. "Inequalities in utilization of institutional care among older people in Estonia," Health Policy, Elsevier, vol. 126(7), pages 704-714.
    5. Pudney, Stephen & Hancock, Ruth & Morciano, Marcello & Zantomio, Francesca, 2013. "Do household surveys give a coherent view of disability benefit targeting? A multi-survey latent variable analysis for the older population in Great Britain," ISER Working Paper Series 2013-05, Institute for Social and Economic Research.
    6. Seung-Jin Han & Won-Jae Lee & So-Hee Kim & Sang-Hoon Yoon & Hyunwoong Pyun, 2022. "Assessing Expected Long-term Benefits for the Olympic Games: Delphi-AHP Approach from Korean Olympic Experts," SAGE Open, , vol. 12(4), pages 21582440221, December.
    7. Johnston, David W. & Lordan, Grace, 2012. "Discrimination makes me sick! An examination of the discrimination–health relationship," Journal of Health Economics, Elsevier, vol. 31(1), pages 99-111.
    8. Prianto Budi Saptono & Gustofan Mahmud & Intan Pratiwi & Dwi Purwanto & Ismail Khozen & Muhamad Akbar Aditama & Siti Khodijah & Maria Eurelia Wayan & Rina Yuliastuty Asmara & Ferry Jie, 2023. "Development of Climate-Related Disclosure Indicators for Application in Indonesia: A Delphi Method Study," Sustainability, MDPI, vol. 15(14), pages 1-25, July.
    9. Zhang, Hong & Gu, Chao-lin & Gu, Lu-wen & Zhang, Yan, 2011. "The evaluation of tourism destination competitiveness by TOPSIS & information entropy – A case in the Yangtze River Delta of China," Tourism Management, Elsevier, vol. 32(2), pages 443-451.
    10. Quitterie Roquebert & Jonathan Sicsic & Thomas Rapp, 2021. "Health measures and long-term care use in the European frail population," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 22(3), pages 405-423, April.
    11. Sandy Tubeuf & Marc Perronnin, 2008. "New prospects in the analysis of inequalities in health: a measurement of health encompassing several dimensions of health," Health, Econometrics and Data Group (HEDG) Working Papers 08/01, HEDG, c/o Department of Economics, University of York.
    12. Bénédicte Apouey & Jacques Silber, 2013. "Inequality and Bi-Polarization in Socioeconomic Status and Health: Ordinal Approaches," Research on Economic Inequality, in: Health and Inequality, volume 21, pages 77-109, Emerald Group Publishing Limited.
    13. Volkan Hasan Kaya & Doris Elster, 2019. "A Critical Consideration of Environmental Literacy: Concepts, Contexts, and Competencies," Sustainability, MDPI, vol. 11(6), pages 1-20, March.
    14. David Cantarero & Marta Pascual, 2005. "Regional Differences In Health In Spain - An Empirical Analysis," ERSA conference papers ersa05p551, European Regional Science Association.
    15. Petreski Marjan & Petreski Blagica & Tumanoska Despina & Narazani Edlira & Kazazi Fatush & Ognjanov Galjina & Jankovic Irena & Mustafa Arben & Kochovska Tereza, 2017. "The Size and Effects of Emigration and Remittances in the Western Balkans. A Forecasting Based on a Delphi Process," Südosteuropa. Journal of Politics and Society, De Gruyter, vol. 65(4), pages 679-695, December.
    16. Xinxin Liu & Xiaosheng Wang & Haiying Guo & Xiaojie An, 2021. "Benefit Allocation in Shared Water-Saving Management Contract Projects Based on Modified Expected Shapley Value," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 35(1), pages 39-62, January.
    17. Aparicio, Gloria & Basco, Rodrigo & Iturralde, Txomin & Maseda, Amaia, 2017. "An exploratory study of firm goals in the context of family firms: An institutional logics perspective," Journal of Family Business Strategy, Elsevier, vol. 8(3), pages 157-169.
    18. Nibedita Mukherjee & Jean Huge & Farid Dahdouh-Guebas & Nico Koedam, 2014. "Ecosystem service valuations of mangrove ecosystems to inform decision making and future valuation exercises," ULB Institutional Repository 2013/217963, ULB -- Universite Libre de Bruxelles.
    19. Di Zio, Simone & Bolzan, Mario & Marozzi, Marco, 2021. "Classification of Delphi outputs through robust ranking and fuzzy clustering for Delphi-based scenarios," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    20. repec:hal:psewpa:halshs-00590524 is not listed on IDEAS
    21. Sheida Abdoli & Farah Habib & Mohammad Babazadeh, 2018. "Making spatial development scenario for south of Bushehr province, Iran, based on strategic foresight," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 20(3), pages 1293-1309, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:epplan:v:63:y:2017:i:c:p:74-81. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/evalprogplan .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.