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Using hybrid models to support the development of organizational evaluation capacity: A case narrative

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  • Bourgeois, Isabelle
  • Hart, Rebecca E.
  • Townsend, Shannon H.
  • Gagné, Marc

Abstract

The ongoing need for public sector organizations to enhance their internal evaluation capacity is increasingly resulting in the use of hybrid evaluation project models, where internal evaluators work with external contracted evaluators to complete evaluative work. This paper first seeks to identify what is currently known about internal evaluation through a synthesis of the literature in this area. It then presents a case narrative illustrating how internal and external evaluation approaches may be used together to strengthen an evaluation project and to develop the evaluation capacity of the organization. Lessons learned include the need to integrate internal and external resources throughout the evaluation and to clarify expectations at the outset of the project.

Suggested Citation

  • Bourgeois, Isabelle & Hart, Rebecca E. & Townsend, Shannon H. & Gagné, Marc, 2011. "Using hybrid models to support the development of organizational evaluation capacity: A case narrative," Evaluation and Program Planning, Elsevier, vol. 34(3), pages 228-235, August.
    • Handle: RePEc:eee:epplan:v:34:y:2011:i:3:p:228-235
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    References listed on IDEAS

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    1. Preskill, Hallie, 1994. "Evaluation's role in enhancing organizational learning: A model for practice," Evaluation and Program Planning, Elsevier, vol. 17(3), pages 291-297.
    2. Winberg, Alan, 1991. "Maximizing the contribution of internal evaluation units," Evaluation and Program Planning, Elsevier, vol. 14(3), pages 167-172, January.
    3. Lyon, Eleanor, 1989. "In-house research: A consideration of roles and advantages," Evaluation and Program Planning, Elsevier, vol. 12(3), pages 241-248, January.
    4. Mathison, Sandra, 1991. "Role conflicts for internal evaluators," Evaluation and Program Planning, Elsevier, vol. 14(3), pages 173-179, January.
    5. Torres, Rosalie T., 1991. "Improving the quality of internal evaluation: The evaluator as consultant-mediator," Evaluation and Program Planning, Elsevier, vol. 14(3), pages 189-198, January.
    6. Mathison, Sandra, 1991. "What do we know about internal evaluation?," Evaluation and Program Planning, Elsevier, vol. 14(3), pages 159-165, January.
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    2. Barbara Kożuch & Adam Jabłoński, 2018. "The Strategic Hybrids of Water Supply Companies as an Effective Management Tool," Sustainability, MDPI, vol. 10(12), pages 1-43, November.
    3. Rogers, Alison F. & Kelly, Leanne M. & McCoy, Alicia, 2019. "Pathways to becoming an internal evaluator: Perspectives from the Australian non-government sector," Evaluation and Program Planning, Elsevier, vol. 74(C), pages 102-109.
    4. Schalock, Robert L. & Lee, Tim & Verdugo, Miguel & Swart, Kees & Claes, Claudia & van Loon, Jos & Lee, Chun-Shin, 2014. "An evidence-based approach to organization evaluation and change in human service organizations evaluation and program planning," Evaluation and Program Planning, Elsevier, vol. 45(C), pages 110-118.
    5. Bourgeois, Isabelle & Whynot, Jane & Thériault, Étienne, 2015. "Application of an organizational evaluation capacity self-assessment instrument to different organizations: Similarities and lessons learned," Evaluation and Program Planning, Elsevier, vol. 50(C), pages 47-55.
    6. Schalock, Robert L. & Verdugo, Miguel & Lee, Tim, 2016. "A systematic approach to an organization’s sustainability," Evaluation and Program Planning, Elsevier, vol. 56(C), pages 56-63.
    7. Schalock, Robert L. & Verdugo, Miguel Angel & van Loon, Jos, 2018. "Understanding organization transformation in evaluation and program planning," Evaluation and Program Planning, Elsevier, vol. 67(C), pages 53-60.
    8. Blaser Mapitsa, Caitlin & Chirau, Takunda J., 2019. "Institutionalising the evaluation function: A South African study of impartiality, use and cost," Evaluation and Program Planning, Elsevier, vol. 75(C), pages 38-42.
    9. Yusa, Anna & Hynie, Michaela & Mitchell, Scott, 2016. "Utilization of internal evaluation results by community mental health organizations: Credibility in different forms," Evaluation and Program Planning, Elsevier, vol. 54(C), pages 11-18.

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