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Staff and client perspectives on the Journey Mapping online evaluation tool in a drug court program

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  • Crunkilton, Dhira D.

Abstract

The purpose of this study was to assess staff and client perspectives on the Internet-based Journey Mapping program evaluation tool. A drug court program was chosen for a case study research design. Six staff and 10 clients participated in interviews and observations, and also responded to a questionnaire. A staff survey provided additional data. The study revealed evidence that (1) Journey Mapping was user-friendly, saved time, promoted positive thinking, facilitated communication, increased learning, and created client voice; (2) Journey Mapping, as a program evaluation tool, supported both administrative and treatment functions of the drug court; and (3) Journey Mapping's positive orientation supplied momentum for clients' treatment progress. Journey Mapping's distinctive technology offered a viable option for including narrative methods along with quantitative methods in program evaluation.

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  • Crunkilton, Dhira D., 2009. "Staff and client perspectives on the Journey Mapping online evaluation tool in a drug court program," Evaluation and Program Planning, Elsevier, vol. 32(2), pages 119-128, May.
    • Handle: RePEc:eee:epplan:v:32:y:2009:i:2:p:119-128
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    References listed on IDEAS

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    1. Trochim, William M. K. & Linton, Rhoda, 1986. "Conceptualization for planning and evaluation," Evaluation and Program Planning, Elsevier, vol. 9(4), pages 289-308, January.
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    1. James J. Chriss & Miyuki F. Tedor, 2023. "Improving Drug Courts: A Preliminary Study," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 28, pages 89-109, July.
    2. Mackie, Joanna F. & Bjørke, Anne & Foti, Tara R. & Horwitz, Cynthia & Maddocks, Lisa C. & Marshall, Jennifer, 2019. "Journey mapping the Hillsborough County Early Childhood Court program," Children and Youth Services Review, Elsevier, vol. 103(C), pages 57-62.

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