IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v302y2022i2p606-620.html
   My bibliography  Save this article

Improving efficiency of service systems by performing a part of the service without the customer's presence

Author

Listed:
  • Hanukov, Gabi

Abstract

We propose a novel approach for service systems, according to which the service can be split into two phases: an opening service (OS), which can be provided only when the customer is present, and a complementary service (CS), which can be conducted without the customer. To improve the system's overall performance, after providing the OS, the server can postpone executing the CS to time intervals in which they are empty of customers. The prepared OSs are stored in a designated storage facility. Once the system becomes empty, the server executes the CS for the stored OSs, one at a time. We consider two unbounded dimensions system involving a multivariate probability generating function and derive closed-form expressions for the system's steady-state probabilities and various performance measures. An economic analysis compares the described model with a corresponding limited OS capacity model.

Suggested Citation

  • Hanukov, Gabi, 2022. "Improving efficiency of service systems by performing a part of the service without the customer's presence," European Journal of Operational Research, Elsevier, vol. 302(2), pages 606-620.
  • Handle: RePEc:eee:ejores:v:302:y:2022:i:2:p:606-620
    DOI: 10.1016/j.ejor.2022.01.045
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0377221722000832
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.ejor.2022.01.045?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Nimrod Dvir & Refael Hassin & Uri Yechiali, 2020. "Strategic behaviour in a tandem queue with alternating server," Queueing Systems: Theory and Applications, Springer, vol. 96(3), pages 205-244, December.
    2. Tal Avinadav & Tatyana Chernonog & Yael Lahav & Uriel Spiegel, 2017. "Dynamic pricing and promotion expenditures in an EOQ model of perishable products," Annals of Operations Research, Springer, vol. 248(1), pages 75-91, January.
    3. Yonatan Levy & Uri Yechiali, 1975. "Utilization of Idle Time in an M/G/1 Queueing System," Management Science, INFORMS, vol. 22(2), pages 202-211, October.
    4. Wang, Wan-Chih & Teng, Jinn-Tsair & Lou, Kuo-Ren, 2014. "Seller’s optimal credit period and cycle time in a supply chain for deteriorating items with maximum lifetime," European Journal of Operational Research, Elsevier, vol. 232(2), pages 315-321.
    5. Cancho, Vicente G. & Louzada-Neto, Franscisco & Barriga, Gladys D.C., 2011. "The Poisson-exponential lifetime distribution," Computational Statistics & Data Analysis, Elsevier, vol. 55(1), pages 677-686, January.
    6. Oz, Binyamin & Adan, Ivo & Haviv, Moshe, 2019. "The Mn/Gn/1 queue with vacations and exhaustive service," European Journal of Operational Research, Elsevier, vol. 277(3), pages 945-952.
    7. Avinadav, Tal, 2020. "The effect of decision rights allocation on a supply chain of perishable products under a revenue-sharing contract," International Journal of Production Economics, Elsevier, vol. 225(C).
    8. Langaris, Christos & Dimitriou, Ioannis, 2010. "A queueing system with n-phases of service and (n-1)-types of retrial customers," European Journal of Operational Research, Elsevier, vol. 205(3), pages 638-649, September.
    9. Kouki, Chaaben & Legros, Benjamin & Zied Babai, M. & Jouini, Oualid, 2020. "Analysis of base-stock perishable inventory systems with general lifetime and lead-time," European Journal of Operational Research, Elsevier, vol. 287(3), pages 901-915.
    10. Bhatnagar, Rohit & Lin, Bing, 2019. "The joint transshipment and production control policies for multi-location production/inventory systems," European Journal of Operational Research, Elsevier, vol. 275(3), pages 957-970.
    11. Kouki, Chaaben & Babai, M. Zied & Minner, Stefan, 2018. "On the benefit of dual-sourcing in managing perishable inventory," International Journal of Production Economics, Elsevier, vol. 204(C), pages 1-17.
    12. Kouki, Chaaben & Babai, M. Zied & Jemai, Zied & Minner, Stefan, 2016. "A coordinated multi-item inventory system for perishables with random lifetime," International Journal of Production Economics, Elsevier, vol. 181(PA), pages 226-237.
    13. Avinadav, Tal & Herbon, Avi & Spiegel, Uriel, 2014. "Optimal ordering and pricing policy for demand functions that are separable into price and inventory age," International Journal of Production Economics, Elsevier, vol. 155(C), pages 406-417.
    14. Gabi Hanukov & Michael Hassoun & Oren Musicant, 2021. "On the Benefits of Providing Timely Information in Ticket Queues with Balking and Calling Times," Mathematics, MDPI, vol. 9(21), pages 1-16, October.
    15. Pahl, Julia & Voß, Stefan, 2014. "Integrating deterioration and lifetime constraints in production and supply chain planning: A survey," European Journal of Operational Research, Elsevier, vol. 238(3), pages 654-674.
    16. Y. Barron, 2019. "A state-dependent perishability (s, S) inventory model with random batch demands," Annals of Operations Research, Springer, vol. 280(1), pages 65-98, September.
    17. Chernonog, Tatyana, 2020. "Inventory and marketing policy in a supply chain of a perishable product," International Journal of Production Economics, Elsevier, vol. 219(C), pages 259-274.
    18. Fang, Fei & Nguyen, Tri-Dung & Currie, Christine S.M., 2021. "Joint pricing and inventory decisions for substitutable and perishable products under demand uncertainty," European Journal of Operational Research, Elsevier, vol. 293(2), pages 594-602.
    19. Hanukov, Gabi & Avinadav, Tal & Chernonog, Tatyana & Spiegel, Uriel & Yechiali, Uri, 2018. "Improving efficiency in service systems by performing and storing “preliminary services”," International Journal of Production Economics, Elsevier, vol. 197(C), pages 174-185.
    20. Yang, Ya & Chi, Huihui & Tang, Ou & Zhou, Wei & Fan, Tijun, 2019. "Cross perishable effect on optimal inventory preservation control," European Journal of Operational Research, Elsevier, vol. 276(3), pages 998-1012.
    21. Alvarez, Aldair & Cordeau, Jean-François & Jans, Raf & Munari, Pedro & Morabito, Reinaldo, 2020. "Formulations, branch-and-cut and a hybrid heuristic algorithm for an inventory routing problem with perishable products," European Journal of Operational Research, Elsevier, vol. 283(2), pages 511-529.
    22. Bountali, Olga & Economou, Antonis, 2017. "Equilibrium joining strategies in batch service queueing systems," European Journal of Operational Research, Elsevier, vol. 260(3), pages 1142-1151.
    23. Avinadav, Tal & Herbon, Avi & Spiegel, Uriel, 2013. "Optimal inventory policy for a perishable item with demand function sensitive to price and time," International Journal of Production Economics, Elsevier, vol. 144(2), pages 497-506.
    24. Wang, Jinting & Zhang, Xuelu & Huang, Ping, 2017. "Strategic behavior and social optimization in a constant retrial queue with the N-policy," European Journal of Operational Research, Elsevier, vol. 256(3), pages 841-849.
    25. Dye, Chung-Yuan, 2020. "Optimal joint dynamic pricing, advertising and inventory control model for perishable items with psychic stock effect," European Journal of Operational Research, Elsevier, vol. 283(2), pages 576-587.
    26. Chernonog, Tatyana & Avinadav, Tal, 2019. "Pricing and advertising in a supply chain of perishable products under asymmetric information," International Journal of Production Economics, Elsevier, vol. 209(C), pages 249-264.
    27. Kim, Tae-Sung & Park, Hyun-Min, 2003. "Cycle analysis of a two-phase queueing model with threshold," European Journal of Operational Research, Elsevier, vol. 144(1), pages 157-165, January.
    28. Gabi Hanukov & Tal Avinadav & Tatyana Chernonog & Uri Yechiali, 2021. "A multi-server system with inventory of preliminary services and stock-dependent demand," International Journal of Production Research, Taylor & Francis Journals, vol. 59(14), pages 4384-4402, July.
    29. Önal, Mehmet & Romeijn, H.Edwin & Sapra, Amar & van den Heuvel, Wilco, 2015. "The economic lot-sizing problem with perishable items and consumption order preference," European Journal of Operational Research, Elsevier, vol. 244(3), pages 881-891.
    30. Tal Avinadav & Teijo Arponen, 2009. "An Eoq Model For Items With A Fixed Shelf-Life And A Declining Demand Rate Based On Time-To-Expiry Technical Note," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 26(06), pages 759-767.
    31. Dye, Chung-Yuan & Hsieh, Tsu-Pang, 2012. "An optimal replenishment policy for deteriorating items with effective investment in preservation technology," European Journal of Operational Research, Elsevier, vol. 218(1), pages 106-112.
    32. Guo, Pengfei & Hassin, Refael, 2012. "Strategic behavior and social optimization in Markovian vacation queues: The case of heterogeneous customers," European Journal of Operational Research, Elsevier, vol. 222(2), pages 278-286.
    33. Hanukov, Gabi & Avinadav, Tal & Chernonog, Tatyana & Yechiali, Uri, 2020. "A service system with perishable products where customers are either fastidious or strategic," International Journal of Production Economics, Elsevier, vol. 228(C).
    34. Muriana, Cinzia, 2016. "An EOQ model for perishable products with fixed shelf life under stochastic demand conditions," European Journal of Operational Research, Elsevier, vol. 255(2), pages 388-396.
    35. Hanukov, Gabi & Avinadav, Tal & Chernonog, Tatyana & Yechiali, Uri, 2019. "Performance improvement of a service system via stocking perishable preliminary services," European Journal of Operational Research, Elsevier, vol. 274(3), pages 1000-1011.
    36. Tian, Naishuo & Zhang, Zhe George, 2006. "A two threshold vacation policy in multiserver queueing systems," European Journal of Operational Research, Elsevier, vol. 168(1), pages 153-163, January.
    37. Baumann, Hendrik & Sandmann, Werner, 2017. "Multi-server tandem queue with Markovian arrival process, phase-type service times, and finite buffers," European Journal of Operational Research, Elsevier, vol. 256(1), pages 187-195.
    38. Herbon, Avi & Khmelnitsky, Eugene, 2017. "Optimal dynamic pricing and ordering of a perishable product under additive effects of price and time on demand," European Journal of Operational Research, Elsevier, vol. 260(2), pages 546-556.
    39. Hsu, P.H. & Wee, H.M. & Teng, H.M., 2010. "Preservation technology investment for deteriorating inventory," International Journal of Production Economics, Elsevier, vol. 124(2), pages 388-394, April.
    40. Hsieh, Tsu-Pang & Dye, Chung-Yuan, 2017. "Optimal dynamic pricing for deteriorating items with reference price effects when inventories stimulate demand," European Journal of Operational Research, Elsevier, vol. 262(1), pages 136-150.
    41. Alfa, Attahiru Sule & Frigui, Imed, 1996. "Discrete NT-policy single server queue with Markovian arrival process and phase type service," European Journal of Operational Research, Elsevier, vol. 88(3), pages 599-613, February.
    42. Zhang, Zhe George & Tadj, Lotfi & Bounkhel, Messaoud, 2011. "Cost evaluation in M/G/1 queue with T-policy revisited, technical note," European Journal of Operational Research, Elsevier, vol. 214(3), pages 814-817, November.
    43. Samanta, S.K. & Gupta, U.C. & Sharma, R.K., 2007. "Analyzing discrete-time D-BMAP/G/1/N queue with single and multiple vacations," European Journal of Operational Research, Elsevier, vol. 182(1), pages 321-339, October.
    44. Park, Hyun-Min & Kim, Tae-Sung & Chae, Kyung C., 2010. "Analysis of a two-phase queueing system with a fixed-size batch policy," European Journal of Operational Research, Elsevier, vol. 206(1), pages 118-122, October.
    45. Dye, Chung-Yuan, 2013. "The effect of preservation technology investment on a non-instantaneous deteriorating inventory model," Omega, Elsevier, vol. 41(5), pages 872-880.
    46. Offer Kella & Uri Yechiali, 1988. "Priorities in M/G/1 queue with server vacations," Naval Research Logistics (NRL), John Wiley & Sons, vol. 35(1), pages 23-34, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Li, Yifu & Qi, Xiangtong, 2022. "A geometric branch-and-bound algorithm for the service bundle design problem," European Journal of Operational Research, Elsevier, vol. 303(3), pages 1044-1056.
    2. Gabi Hanukov & Shraga Shoval, 2023. "A Model for a Vacation Queuing Policy Considering Server’s Deterioration and Recovery," Mathematics, MDPI, vol. 11(12), pages 1-21, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hanukov, Gabi & Avinadav, Tal & Chernonog, Tatyana & Yechiali, Uri, 2019. "Performance improvement of a service system via stocking perishable preliminary services," European Journal of Operational Research, Elsevier, vol. 274(3), pages 1000-1011.
    2. Hanukov, Gabi & Avinadav, Tal & Chernonog, Tatyana & Yechiali, Uri, 2020. "A service system with perishable products where customers are either fastidious or strategic," International Journal of Production Economics, Elsevier, vol. 228(C).
    3. Han-Wen Tuan & Kuo-Chen Hung & Gino K. Yang, 2021. "Inventory Model with Fixed Shelf Life under Generalized Non-Increasing Demand," Mathematics, MDPI, vol. 9(21), pages 1-15, October.
    4. Avinadav, Tal, 2020. "The effect of decision rights allocation on a supply chain of perishable products under a revenue-sharing contract," International Journal of Production Economics, Elsevier, vol. 225(C).
    5. Janssen, Larissa & Claus, Thorsten & Sauer, Jürgen, 2016. "Literature review of deteriorating inventory models by key topics from 2012 to 2015," International Journal of Production Economics, Elsevier, vol. 182(C), pages 86-112.
    6. Chernonog, Tatyana, 2020. "Inventory and marketing policy in a supply chain of a perishable product," International Journal of Production Economics, Elsevier, vol. 219(C), pages 259-274.
    7. Gabi Hanukov & Michael Hassoun & Oren Musicant, 2021. "On the Benefits of Providing Timely Information in Ticket Queues with Balking and Calling Times," Mathematics, MDPI, vol. 9(21), pages 1-16, October.
    8. Kartick Dey & Debajyoti Chatterjee & Subrata Saha & Ilkyeong Moon, 2019. "Dynamic versus static rebates: an investigation on price, displayed stock level, and rebate-induced demand using a hybrid bat algorithm," Annals of Operations Research, Springer, vol. 279(1), pages 187-219, August.
    9. Feng, Lin & Wang, Wan-Chih & Teng, Jinn-Tsair & Cárdenas-Barrón, Leopoldo Eduardo, 2022. "Pricing and lot-sizing decision for fresh goods when demand depends on unit price, displaying stocks and product age under generalized payments," European Journal of Operational Research, Elsevier, vol. 296(3), pages 940-952.
    10. Liu, Chao & Chen, Weidong & Zhou, Qian & Mu, Jing, 2021. "Modelling dynamic freshness-keeping effort over a finite time horizon in a two-echelon online fresh product supply chain," European Journal of Operational Research, Elsevier, vol. 293(2), pages 511-528.
    11. Su, Rung-Hung & Weng, Ming-Wei & Yang, Chih-Te, 2021. "Effects of corporate social responsibility activities in a two-stage assembly production system with multiple components and imperfect processes," European Journal of Operational Research, Elsevier, vol. 293(2), pages 469-480.
    12. Beullens, Patrick & Ghiami, Yousef, 2022. "Waste reduction in the supply chain of a deteriorating food item – Impact of supply structure on retailer performance," European Journal of Operational Research, Elsevier, vol. 300(3), pages 1017-1034.
    13. Iqbal, Muhammad Waqas & Malik, Asif Iqbal & Ramzan, Muhammad Babar, 2024. "Waste consumption of bio-degradable products through a secondary supply chain," Socio-Economic Planning Sciences, Elsevier, vol. 94(C).
    14. Chandan Mahato & Gour Chandra Mahata, 2023. "Optimal Pricing and Inventory Decisions for Perishable Products with Multivariate Demand Function Under Trade Credit," SN Operations Research Forum, Springer, vol. 4(2), pages 1-26, June.
    15. Qi Chen & Qi Xu & Wenjie Wang, 2019. "Optimal Policies for the Pricing and Replenishment of Fashion Apparel considering the Effect of Fashion Level," Complexity, Hindawi, vol. 2019, pages 1-12, February.
    16. Saha, Subrata & Chatterjee, Debajyoti & Sarkar, Biswajit, 2021. "The ramification of dynamic investment on the promotion and preservation technology for inventory management through a modified flower pollination algorithm," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    17. Ma, Shigui & He, Yong & Gu, Ran, 2021. "Joint service, pricing and advertising strategies with tourists’ green tourism experience in a tourism supply chain," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    18. Yang, Ya & Chi, Huihui & Tang, Ou & Zhou, Wei & Fan, Tijun, 2019. "Cross perishable effect on optimal inventory preservation control," European Journal of Operational Research, Elsevier, vol. 276(3), pages 998-1012.
    19. Tal Avinadav & Tatyana Chernonog & Yael Lahav & Uriel Spiegel, 2017. "Dynamic pricing and promotion expenditures in an EOQ model of perishable products," Annals of Operations Research, Springer, vol. 248(1), pages 75-91, January.
    20. Xianyue Shi & Liwei Liu, 2023. "Equilibrium Joining Strategies in the Retrial Queue with Two Classes of Customers and Delayed Vacations," Methodology and Computing in Applied Probability, Springer, vol. 25(2), pages 1-27, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:302:y:2022:i:2:p:606-620. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.