IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v156y2004i2p267-286.html
   My bibliography  Save this article

Designing a performance measurement system: A case study

Author

Listed:
  • Lohman, Clemens
  • Fortuin, Leonard
  • Wouters, Marc

Abstract

No abstract is available for this item.

Suggested Citation

  • Lohman, Clemens & Fortuin, Leonard & Wouters, Marc, 2004. "Designing a performance measurement system: A case study," European Journal of Operational Research, Elsevier, vol. 156(2), pages 267-286, July.
    • Handle: RePEc:eee:ejores:v:156:y:2004:i:2:p:267-286
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0377-2217(02)00918-9
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ormerod, R. J., 1996. "Combining management consultancy and research," Omega, Elsevier, vol. 24(1), pages 1-12, February.
    2. Fortuin, Leonard, 1988. "Performance indicators -- Why, where and how?," European Journal of Operational Research, Elsevier, vol. 34(1), pages 1-9, February.
    3. Lipe, Marlys Gascho & Salterio, Steven, 2002. "A note on the judgmental effects of the balanced scorecard's information organization," Accounting, Organizations and Society, Elsevier, vol. 27(6), pages 531-540, August.
    4. Andersson, Par & Aronsson, Hakan & Storhagen, Nils G., 1989. "Measuring logistics performance," Engineering Costs and Production Economics, Elsevier, vol. 17(1-4), pages 253-262, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Nakandala, Dilupa & Samaranayake, Premaratne & Lau, H.C.W., 2013. "A fuzzy-based decision support model for monitoring on-time delivery performance: A textile industry case study," European Journal of Operational Research, Elsevier, vol. 225(3), pages 507-517.
    2. Fried, Andrea, 2010. "Performance measurement systems and their relation to strategic learning: A case study in a software-developing organization," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 21(2), pages 118-133.
    3. Ilse Svensson de Jong, 2021. "Misfit? The Use of Metrics in Innovation," JRFM, MDPI, vol. 14(8), pages 1-20, August.
    4. Zanon, Lucas Gabriel & Marcelloni, Francesco & Gerolamo, Mateus Cecílio & Ribeiro Carpinetti, Luiz Cesar, 2021. "Exploring the relations between supply chain performance and organizational culture: A fuzzy grey group decision model," International Journal of Production Economics, Elsevier, vol. 233(C).
    5. Doltsinis, Stefanos C. & Ratchev, Svetan & Lohse, Niels, 2013. "A framework for performance measurement during production ramp-up of assembly stations," European Journal of Operational Research, Elsevier, vol. 229(1), pages 85-94.
    6. Cecconi, P. & Franceschini, F. & Galetto, M., 2007. "The conceptual link between measurements, evaluations, preferences and indicators, according to the representational theory," European Journal of Operational Research, Elsevier, vol. 179(1), pages 174-185, May.
    7. Gutierrez, Debora M. & Scavarda, Luiz F. & Fiorencio, Luiza & Martins, Roberto A., 2015. "Evolution of the performance measurement system in the Logistics Department of a broadcasting company: An action research," International Journal of Production Economics, Elsevier, vol. 160(C), pages 1-12.
    8. Liu, Wenbin B. & Meng, Wei & Mingers, John & Tang, Ning & Wang, Wei, 2012. "Developing a performance management system using soft systems methodology: A Chinese case study," European Journal of Operational Research, Elsevier, vol. 223(2), pages 529-540.
    9. Lima-Junior, Francisco Rodrigues & Carpinetti, Luiz Cesar Ribeiro, 2019. "Predicting supply chain performance based on SCOR® metrics and multilayer perceptron neural networks," International Journal of Production Economics, Elsevier, vol. 212(C), pages 19-38.
    10. Garcia, Fernanda A. & Marchetta, Martin G. & Camargo, Mauricio & Morel, Laure & Forradellas, Raymundo Q., 2012. "A framework for measuring logistics performance in the wine industry," International Journal of Production Economics, Elsevier, vol. 135(1), pages 284-298.
    11. Braz, Renata Gomes Frutuoso & Scavarda, Luiz Felipe & Martins, Roberto Antonio, 2011. "Reviewing and improving performance measurement systems: An action research," International Journal of Production Economics, Elsevier, vol. 133(2), pages 751-760, October.
    12. Thorisson, Heimir & Lambert, James H., 2017. "Multiscale identification of emergent and future conditions along corridors of transportation networks," Reliability Engineering and System Safety, Elsevier, vol. 167(C), pages 255-263.
    13. Guerra-López, Ingrid & Toker, Sacip, 2012. "An application of the Impact Evaluation Process for designing a performance measurement and evaluation framework in K-12 environments," Evaluation and Program Planning, Elsevier, vol. 35(2), pages 222-235.
    14. Cagno, Enrico & Accordini, Davide & Trianni, Andrea & Katic, Mile & Ferrari, Nicolò & Gambaro, Federico, 2022. "Understanding the impacts of energy efficiency measures on a Company’s operational performance: A new framework," Applied Energy, Elsevier, vol. 328(C).
    15. Rosegrant, Mark W. & Fan, Shenggen & Otsuka, Keijiro, 2021. "Global issues in agricultural development," IFPRI book chapters, in: Agricultural development: New perspectives in a changing world, chapter 2, pages 35-78, International Food Policy Research Institute (IFPRI).
    16. Krakovics, Fabio & Eugenio Leal, José & Mendes Jr., Paulo & Lorenzo Santos, Rafael, 2008. "Defining and calibrating performance indicators of a 4PL in the chemical industry in Brazil," International Journal of Production Economics, Elsevier, vol. 115(2), pages 502-514, October.
    17. Wu, Cheng-Ru & Lin, Chin-Tsai & Tsai, Pei-Hsuan, 2010. "Evaluating business performance of wealth management banks," European Journal of Operational Research, Elsevier, vol. 207(2), pages 971-979, December.
    18. Marzialia Micaela & Rossit Daniel Alejandro & Toncovicha Adrián, 2022. "Order picking and loading-dock arrival punctuality performance indicators for supply chain management: A case study," Engineering Management in Production and Services, Sciendo, vol. 14(1), pages 26-37, March.
    19. Bourlakis, Michael & Maglaras, George & Aktas, Emel & Gallear, David & Fotopoulos, Christos, 2014. "Firm size and sustainable performance in food supply chains: Insights from Greek SMEs," International Journal of Production Economics, Elsevier, vol. 152(C), pages 112-130.
    20. Chen, Sihua & Du, Jiangze & He, Wei & Siponen, Mikko, 2022. "Supply chain finance platform evaluation based on acceptability analysis," International Journal of Production Economics, Elsevier, vol. 243(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hall, Matthew, 2010. "Accounting information and managerial work," LSE Research Online Documents on Economics 28539, London School of Economics and Political Science, LSE Library.
    2. Deisy Cristina Corrêa Igarashi & Edson Pacheco Paladini, Dr & Wagner Igarashi, 2013. "Knowledge management: Postgraduate Alternative Evaluation Model (MAPA) in Brazil," International Journal of Business and Social Research, LAR Center Press, vol. 3(4), pages 14-26, April.
    3. L. A. Shah & A. Etienne & A. Siadat & F. Vernadat, 2016. "Decision-making in the manufacturing environment using a value-risk graph," Journal of Intelligent Manufacturing, Springer, vol. 27(3), pages 617-630, June.
    4. Fanning, Kirsten & David Piercey, M., 2014. "Internal auditors’ use of interpersonal likability, arguments, and accounting information in a corporate governance setting," Accounting, Organizations and Society, Elsevier, vol. 39(8), pages 575-589.
    5. Wang, Chun-Hsien & Lu, Iuan-Yuan & Chen, Chin-Bein, 2010. "Integrating hierarchical balanced scorecard with non-additive fuzzy integral for evaluating high technology firm performance," International Journal of Production Economics, Elsevier, vol. 128(1), pages 413-426, November.
    6. Tom Pape, 2020. "Prioritising data items for business analytics: Framework and application to human resources," Papers 2012.13813, arXiv.org.
    7. Ormerod, R. J., 1997. "The design of organisational intervention: Choosing the approach," Omega, Elsevier, vol. 25(4), pages 415-435, August.
    8. Henri, Jean-Francois, 2006. "Organizational culture and performance measurement systems," Accounting, Organizations and Society, Elsevier, vol. 31(1), pages 77-103, January.
    9. Goles, Tim & Hirschheim, Rudy, 2000. "The paradigm is dead, the paradigm is dead...long live the paradigm: the legacy of Burrell and Morgan," Omega, Elsevier, vol. 28(3), pages 249-268, June.
    10. LIN, Zhijun & YU, Zengbiao & ZHANG, Liqun, 2014. "Performance outcomes of balanced scorecard application in hospital administration in China," China Economic Review, Elsevier, vol. 30(C), pages 1-15.
    11. Jansen, Derrien R. & Weert, Arjen van & Beulens, Adrie J. M. & Huirne, Ruud B. M., 2001. "Simulation model of multi-compartment distribution in the catering supply chain," European Journal of Operational Research, Elsevier, vol. 133(1), pages 210-224, August.
    12. Sime Curkovic & Robert Landeros, 2000. "An Environmental Baldrige?," American Journal of Business, Emerald Group Publishing, vol. 15(2), pages 63-76.
    13. Gutierrez, Debora M. & Scavarda, Luiz F. & Fiorencio, Luiza & Martins, Roberto A., 2015. "Evolution of the performance measurement system in the Logistics Department of a broadcasting company: An action research," International Journal of Production Economics, Elsevier, vol. 160(C), pages 1-12.
    14. John Mingers, 2001. "Combining IS Research Methods: Towards a Pluralist Methodology," Information Systems Research, INFORMS, vol. 12(3), pages 240-259, September.
    15. Chadi Joseph Khalifeh & Prabhu Sivabalan, 2014. "An Experimental Study on the Effect of Budget Information on Balanced Scorecard Preparer Individual Learning," Australian Accounting Review, CPA Australia, vol. 24(1), pages 39-52, March.
    16. Arnold Reisman & Muhittin Oral, 2005. "Soft Systems Methodology: A Context Within a 50-Year Retrospective of OR/MS," Interfaces, INFORMS, vol. 35(2), pages 164-178, April.
    17. Suaad Jassem & Anna Azmi & Zarina Zakaria, 2018. "Impact of Sustainability Balanced Scorecard Types on Environmental Investment Decision-Making," Sustainability, MDPI, vol. 10(2), pages 1-18, February.
    18. Rajib Narayan Sahu & Lalatendu Kesari Jena & Subhas Chandra Parida, 2014. "Performance Management System as a Predictor of Organizational Effectiveness: Insights from Indian Manufacturing Industries," Jindal Journal of Business Research, , vol. 3(1-2), pages 137-152, June.
    19. Michel Verstraeten, 2006. "L'intervenant face aux objectifs de mission: entre tensions vécues et régulations tentées," Working Papers CEB 06-013.RS, ULB -- Universite Libre de Bruxelles.
    20. Cristiano Busco & Ariela Caglio & Robert Scapens, 2015. "Management and accounting innovations: reflecting on what they are and why they are adopted," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 19(3), pages 495-524, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:156:y:2004:i:2:p:267-286. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.