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Accounting for time-varying queueing effects in workforce scheduling

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  • Ingolfsson, Armann
  • Amanul Haque, Md.
  • Umnikov, Alex

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  • Ingolfsson, Armann & Amanul Haque, Md. & Umnikov, Alex, 2002. "Accounting for time-varying queueing effects in workforce scheduling," European Journal of Operational Research, Elsevier, vol. 139(3), pages 585-597, June.
    • Handle: RePEc:eee:ejores:v:139:y:2002:i:3:p:585-597
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    References listed on IDEAS

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    1. Linda V. Green & Peter J. Kolesar & João Soares, 2001. "Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands," Operations Research, INFORMS, vol. 49(4), pages 549-564, August.
    2. Ward Whitt, 1991. "The Pointwise Stationary Approximation for Mt/Mt/s Queues Is Asymptotically Correct As the Rates Increase," Management Science, INFORMS, vol. 37(3), pages 307-314, March.
    3. Peter J. Kolesar & Kenneth L. Rider & Thomas B. Crabill & Warren E. Walker, 1975. "A Queuing-Linear Programming Approach to Scheduling Police Patrol Cars," Operations Research, INFORMS, vol. 23(6), pages 1045-1062, December.
    4. Otis B. Jennings & Avishai Mandelbaum & William A. Massey & Ward Whitt, 1996. "Server Staffing to Meet Time-Varying Demand," Management Science, INFORMS, vol. 42(10), pages 1383-1394, October.
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    Cited by:

    1. Dietz, Dennis C., 2011. "Practical scheduling for call center operations," Omega, Elsevier, vol. 39(5), pages 550-557, October.
    2. Woong-Gi Kim & Namhyuk Ham & Jae-Jun Kim, 2021. "Enhanced Subcontractors Allocation for Apartment Construction Project Applying Conceptual 4D Digital Twin Framework," Sustainability, MDPI, vol. 13(21), pages 1-21, October.
    3. Júlíus Atlason & Marina A. Epelman & Shane G. Henderson, 2008. "Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods," Management Science, INFORMS, vol. 54(2), pages 295-309, February.
    4. M C Testik & J K Cochran & G C Runger, 2004. "Adaptive server staffing in the presence of time-varying arrivals: a feed-forward control approach," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 55(3), pages 233-239, March.
    5. Defraeye, Mieke & Van Nieuwenhuyse, Inneke, 2016. "Staffing and scheduling under nonstationary demand for service: A literature review," Omega, Elsevier, vol. 58(C), pages 4-25.
    6. Omar EL-Rifai & Thierry Garaix & Vincent Augusto & Xiaolan Xie, 2015. "A stochastic optimization model for shift scheduling in emergency departments," Health Care Management Science, Springer, vol. 18(3), pages 289-302, September.
    7. He, Fang & Chaussalet, Thierry & Qu, Rong, 2019. "Controlling understaffing with conditional Value-at-Risk constraint for an integrated nurse scheduling problem under patient demand uncertainty," Operations Research Perspectives, Elsevier, vol. 6(C).
    8. Schwarz, Justus Arne & Selinka, Gregor & Stolletz, Raik, 2016. "Performance analysis of time-dependent queueing systems: Survey and classification," Omega, Elsevier, vol. 63(C), pages 170-189.
    9. Stolletz, Raik, 2008. "Approximation of the non-stationary M(t)/M(t)/c(t)-queue using stationary queueing models: The stationary backlog-carryover approach," European Journal of Operational Research, Elsevier, vol. 190(2), pages 478-493, October.
    10. Ran Liu & Xiaolan Xie, 2018. "Physician Staffing for Emergency Departments with Time-Varying Demand," INFORMS Journal on Computing, INFORMS, vol. 30(3), pages 588-607, August.
    11. Ingolfsson, Armann & Campello, Fernanda & Wu, Xudong & Cabral, Edgar, 2010. "Combining integer programming and the randomization method to schedule employees," European Journal of Operational Research, Elsevier, vol. 202(1), pages 153-163, April.
    12. Linda V. Green & João Soares, 2007. "Note--Computing Time-Dependent Waiting Time Probabilities in M(t)/M/s(t) Queuing Systems," Manufacturing & Service Operations Management, INFORMS, vol. 9(1), pages 54-61, July.
    13. Ernst, A. T. & Jiang, H. & Krishnamoorthy, M. & Sier, D., 2004. "Staff scheduling and rostering: A review of applications, methods and models," European Journal of Operational Research, Elsevier, vol. 153(1), pages 3-27, February.
    14. S. Creemers & M. Lambrecht & N. Vandaele, 2007. "Queueing Models in Healthcare," Review of Business and Economic Literature, KU Leuven, Faculty of Economics and Business (FEB), Review of Business and Economic Literature, vol. 0(3), pages 471-498.
    15. Yue Zhang & Martin L. Puterman & Matthew Nelson & Derek Atkins, 2012. "A Simulation Optimization Approach to Long-Term Care Capacity Planning," Operations Research, INFORMS, vol. 60(2), pages 249-261, April.
    16. Kabak, Ozgur & Ulengin, Fusun & Aktas, Emel & Onsel, Sule & Topcu, Y. Ilker, 2008. "Efficient shift scheduling in the retail sector through two-stage optimization," European Journal of Operational Research, Elsevier, vol. 184(1), pages 76-90, January.

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