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An unlikely top US workplace: The Indiana Department of Revenue’s cultural transformation

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  • Austrom, Douglas R.

Abstract

Transforming any organization’s culture is daunting regardless of sector, but a government agency faces even greater challenges. This article documents the multiyear journey of the Indiana Department of Revenue, which went from operating as a typical government bureaucracy to becoming a premier tax administrator and being recognized as one of the top 100 workplaces in the US. The Indiana Department of Revenue’s cultural transformation and successful implementation of a multiyear system and business modernization project provide informative lessons on undergoing a cultural transformation, including successfully leading a complex change initiative. I also explored how Pfeffer’s people-centered practices of successful businesses can be applied to a government agency.

Suggested Citation

  • Austrom, Douglas R., 2024. "An unlikely top US workplace: The Indiana Department of Revenue’s cultural transformation," Business Horizons, Elsevier, vol. 67(3), pages 225-239.
    • Handle: RePEc:eee:bushor:v:67:y:2024:i:3:p:225-239
    DOI: 10.1016/j.bushor.2024.02.001
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    References listed on IDEAS

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    1. Barbara C Crosby & John M Bryson, 2005. "A leadership framework for cross-sector collaboration," Public Management Review, Taylor & Francis Journals, vol. 7(2), pages 177-201, June.
    2. Austrom, Douglas R. & Baldwin, Timothy T., 2014. "Applying great management in a state agency: Indiana BMV's journey from worst to first," Business Horizons, Elsevier, vol. 57(2), pages 259-268.
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