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Paperless healthcare: Progress and challenges of an IT-enabled healthcare system

Author

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  • Adler-Milstein, Julia
  • Bates, David W.

Abstract

For most Americans, a trip to the doctor's office or a hospital stay necessitates that medical personnel search through paper charts and records as care is administered. This remains the status quo, despite the increasingly large role that electronic communication plays in other aspects of our business and personal lives. The elevated use of information technology (IT) in healthcare settings--primarily via utilization of electronic health records (EHRs), which allow information to be readily communicated and shared among healthcare providers--has been advocated as a means of improving quality of care and helping to control healthcare costs over the long term. Yet, hastened implementation of healthcare IT will require considerable cost incursion in the near term, and will present various other challenges that must be addressed. Herein, we examine the merits and benefits of healthcare IT, as well as the costs and other challenges that may serve as obstacles to its wider implementation and use. We conclude with a set of recommendations designed to increase the likelihood that extensive expansion in the use of healthcare IT will yield the desired benefits.

Suggested Citation

  • Adler-Milstein, Julia & Bates, David W., 2010. "Paperless healthcare: Progress and challenges of an IT-enabled healthcare system," Business Horizons, Elsevier, vol. 53(2), pages 119-130, March.
    • Handle: RePEc:eee:bushor:v:53:y:2010:i:2:p:119-130
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    Cited by:

    1. Kevin Miller & Gunjan Mansingh, 2017. "OptiPres: a distributed mobile agent decision support system for optimal patient drug prescription," Information Systems Frontiers, Springer, vol. 19(1), pages 129-148, February.
    2. Navya GANDHAVALLA & Abin GEORGE, 2023. "Role of information systems for management in multispeciality hospitals to improve performance: A conceptual framework," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania / Editura Economica, vol. 0(2(635), S), pages 139-148, Summer.
    3. Brant Callaway & Vivek Ghosal, 2012. "Adoption and Diffusion of Health Information Technology - The Case of Primary Care Clinics," CESifo Working Paper Series 3925, CESifo.
    4. Waranpong Boonsiritomachai & G. Michael McGrath & Stephen Burgess, 2016. "Exploring business intelligence and its depth of maturity in Thai SMEs," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1220663-122, December.
    5. Muhammad Fiaz & Amir Ikram & Asad Ilyas, 2018. "Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality," Administrative Sciences, MDPI, vol. 8(3), pages 1-12, July.

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