Teddy-bear effect in service recovery
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DOI: 10.1016/j.annals.2022.103400
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- Xu, Xing'an & Liu, Juan, 2022. "Artificial intelligence humor in service recovery," Annals of Tourism Research, Elsevier, vol. 95(C).
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Keywords
Babyface; Facial traits; Service recovery; Stereotype Content Model; Forgiveness; Satisfaction;All these keywords.
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