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The experience of emotion: Directions for tourism design

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  • Volo, Serena

Abstract

Tourists' emotions have a pivotal role in tourists' cognitive evaluations and behavioral responses. Fleeting but powerful, emotions are associated with individuals' biological makeup, shaped by their experiences and related to personal mental associations. The aim of this contribution is twofold: to broaden the depth and breadth of the emotion discourse in tourism and to offer principles for emotion-oriented tourism design. Mainstream emotion literature and tourism emotion contributions are critically analyzed and discussed. This study proposes novel paths to investigate emotions in our scholarly field, offers insights for the emerging tourism design science and outlines the contribution that the uniqueness of our field of research can offer to emotions' theorists.

Suggested Citation

  • Volo, Serena, 2021. "The experience of emotion: Directions for tourism design," Annals of Tourism Research, Elsevier, vol. 86(C).
    • Handle: RePEc:eee:anture:v:86:y:2021:i:c:s0160738320302413
    DOI: 10.1016/j.annals.2020.103097
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    Citations

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    Cited by:

    1. Xian Yang & Bilian Lai & Chaolan Tang, 2023. "Experiential Product Promotions on e-Commerce Platform: From the Perspective of Consumer Cognition and Emotion," SAGE Open, , vol. 13(1), pages 21582440231, February.
    2. Li, Shanshi & Sung, Billy & Lin, Yuxia & Mitas, Ondrej, 2022. "Electrodermal activity measure: A methodological review," Annals of Tourism Research, Elsevier, vol. 96(C).
    3. Kinnunen, Maarit & Wood, Emma H. & Li, Yanning & Moss, Jonathan, 2022. "Self-recorded conversations in tourism memory research," Annals of Tourism Research, Elsevier, vol. 96(C).
    4. Li, ShiNa & Zhang, Puyue & Wood, Emma, 2024. "Familiarity and novelty in aesthetic appreciation: The case of intangible cultural heritage in China," Annals of Tourism Research, Elsevier, vol. 105(C).
    5. Inés Küster & Natalia Vila, 2024. "A netnographic study to understand the determinants of experiential tourism destinations," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
    6. Ralf C. Buckley, 2022. "Sensory and Emotional Components in Tourist Memories of Wildlife Encounters: Intense, Detailed, and Long-Lasting Recollections of Individual Incidents," Sustainability, MDPI, vol. 14(8), pages 1-12, April.
    7. Ziyan Yin & Anmin Huang & Jiashu Wang, 2023. "Memorable Tourism Experiences’ Formation Mechanism in Cultural Creative Tourism: From the Perspective of Embodied Cognition," Sustainability, MDPI, vol. 15(5), pages 1-18, February.
    8. José Valverde-Roda & Miguel Ángel Solano-Sánchez & Minerva Aguilar-Rivero & Gema Gomez-Casero, 2021. "Segmentation of Foreign Tourists Based on Emotional Perception—The Case of Granada, Spain," Land, MDPI, vol. 10(9), pages 1-16, September.
    9. Chen, Jinyan & Becken, Susanne & Stantic, Bela, 2022. "Assessing destination satisfaction by social media: An innovative approach using Importance-Performance Analysis," Annals of Tourism Research, Elsevier, vol. 93(C).
    10. Burns, Justin & Jarratt, David, 2022. "Typography and tourism places: The case of the English seaside resort," Annals of Tourism Research, Elsevier, vol. 97(C).
    11. Zhang, Huihui & Zach, Florian J. & Xiang, Zheng, 2023. "Design standardization by Airbnb multi-unit hosts," Annals of Tourism Research, Elsevier, vol. 98(C).
    12. Mohamed Arfan Taha Alamrawy & Thowayeb H. Hassan & Mahmoud I. Saleh & Mostafa A. Abdelmoaty & Amany E. Salem & Hassan Marzok Elsayed Mahmoud & Ahmed H. Abdou & Mohamed Y. Helal & Amira Hassan Abdellmo, 2023. "Tourist Attribution toward Destination Brands: What Do We Know? What We Do Not Know? Where Should We Be Heading?," Sustainability, MDPI, vol. 15(5), pages 1-19, March.
    13. Wang, Jingqiang & Li, Mimi & Li, Cong & Li, Dan & Lin, Guyang, 2022. "Revisit the formation of destination brand personality," Annals of Tourism Research, Elsevier, vol. 95(C).

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