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x=(tourism_work) y=(sdg8) while y=true: automate(x)

Author

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  • Tuomi, Aarni
  • Tussyadiah, Iis
  • Ling, Erin Chao
  • Miller, Graham
  • Lee, Geunhee

Abstract

Increasing implementation of automation has brought global concern over the future of jobs in various sectors. This study conceptualizes how automation, found in tourism to be driven largely by labor shortage, can be used to promote decent work. Utilizing Grounded Theory to analyze data from in-depth interviews and focus group discussions with industry practitioners, this study provides rich descriptions of the transformation brought by automation to companies, employees, and wider society and develops a theoretical model to explain ‘Decent Work through Automation’ (DW–A). In doing so, this study opens a pathway for further research on technology and decent work in tourism, including second- and third-order impacts of automation. The paper offers practitioners and policymakers guidelines for responsible adoption of automation.

Suggested Citation

  • Tuomi, Aarni & Tussyadiah, Iis & Ling, Erin Chao & Miller, Graham & Lee, Geunhee, 2020. "x=(tourism_work) y=(sdg8) while y=true: automate(x)," Annals of Tourism Research, Elsevier, vol. 84(C).
    • Handle: RePEc:eee:anture:v:84:y:2020:i:c:s0160738320301225
    DOI: 10.1016/j.annals.2020.102978
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    References listed on IDEAS

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    1. Tussyadiah, Iis P. & Tuomi, Aarni & Ling, Erin Chao & Miller, Graham & Lee, Geunhee, 2022. "Drivers of organizational adoption of automation," Annals of Tourism Research, Elsevier, vol. 93(C).
    2. Battisti, Enrico & Giachino, Chiara & Iaia, Lea & Stylianou, Ioanna & Papatheodorou, Andreas, 2022. "Air transport and mood in younger generations: The role of travel significance and COVID-19," Journal of Air Transport Management, Elsevier, vol. 103(C).
    3. Seyitoğlu, Faruk & Ivanov, Stanislav & Atsız, Ozan & Çifçi, İbrahim, 2021. "Robots as restaurant employees - A double-barrelled detective story," Technology in Society, Elsevier, vol. 67(C).
    4. Nausheen Nizami & Tulika Tripathi & Meha Mohan, 2022. "Transforming Skill Gap Crisis into Opportunity for Upskilling in India’s IT-BPM Sector," The Indian Journal of Labour Economics, Springer;The Indian Society of Labour Economics (ISLE), vol. 65(3), pages 845-862, September.

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