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Knowledge-management issues in China’s hotel industry

Author

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  • Wong, Tommy
  • French, Linda
  • Wickham, Mark

Abstract

•Empirically explores knowledge management processes in China’s hotel industry.•Presents three knowledge management issues inherent to China’s hotel industry.•Links Knowledge management practices to employer/industry-of-choice.•Links knowledge management to employee recruitment, motivation and retention.•Presents a research agenda for knowledge management in China’s hotel industry.

Suggested Citation

  • Wong, Tommy & French, Linda & Wickham, Mark, 2016. "Knowledge-management issues in China’s hotel industry," Annals of Tourism Research, Elsevier, vol. 57(C), pages 257-259.
    • Handle: RePEc:eee:anture:v:57:y:2016:i:c:p:257-259
    DOI: 10.1016/j.annals.2015.11.022
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    References listed on IDEAS

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    1. Lai Si Tsui-Auch & Guido Möllering, 2010. "Wary managers: Unfavorable environments, perceived vulnerability, and the development of trust in foreign enterprises in China," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 41(6), pages 1016-1035, August.
    2. Wong, Tommy & Wickham, Mark, 2015. "An examination of Marriott's entry into the Chinese hospitality industry: A Brand Equity perspective," Tourism Management, Elsevier, vol. 48(C), pages 439-454.
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    Cited by:

    1. Walheer, Barnabé & Zhang, Linjia & Luo, Yingchan, 2020. "Bidirectional technological spillover in the Chinese star-rated hotel sector: An empirical investigation," Economic Modelling, Elsevier, vol. 86(C), pages 210-226.
    2. Hai Dong & Nicolas Peypoch & Linjia Zhang, 2020. "Do contextual factors matter? Evidence from Chinese hotel productivity with heterogeneity," Tourism Economics, , vol. 26(2), pages 257-275, March.

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