The Effect of Service Quality Prices and Location of Companies to Customer Satisfaction Implications on Customer Loyalty
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Cited by:
- Jayasinghe, J, H. E. & Dilara, W. M. T. & Rodrigo, M. Y. N. & Jayasekara, J. W. C. D & Ilangasekara, A. S. P. & Ilangasekara, S. D., 2021. "Evaluating Dimensions of Customer Loyalty in B2C Market of Freight Forwarding Firms in Sri Lanka," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(12), pages 881-891, December.
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More about this item
Keywords
Service Quality; Price Suitability; Company Location; Customer Satisfaction; Customer Loyalty;All these keywords.
JEL classification:
- L8 - Industrial Organization - - Industry Studies: Services
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
- N75 - Economic History - - Economic History: Transport, International and Domestic Trade, Energy, and Other Services - - - Asia including Middle East
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