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Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency

Author

Listed:
  • Rashidah Mohamad Ibrahim

    (Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia,)

  • Mazuri Abd Ghani

    (Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia,)

  • Noorul Hafizah Hashim

    (Faculty of Economics and Management Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia,)

  • Aziz Amin

    (Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Kampus Gong Badak, Terengganu, Malaysia)

Abstract

Local Government (LG) being the third-tier in Malaysian government has been identified as one of the government agencies mandated to drive economic growth and development of a district and its residents. Being one of the main service providers, LG has yet to meet the public expectations as many complaints have being filed towards its operational issues as evidenced from statistical data from Public Complaint Bureau (PCB). Thus, in responding to PCB statistics and lack in-depth research on LG, this paper aims to investigate the relationship between leader-member exchange (LMX) and Organizational Citizenship Behaviors (OCB) among LG’ employees working in Southern region of Malaysia. Multiple regression analysis from a data set of 222 respondents, after factor analysis, revealed that LMX-affect respect and LMX-contribution have positive impact towards OCB while LMX-loyalty was found to be insignificant. A moderate 54% of variance in OCB has been explained. This study has provided empirical insights in supporting social exchange theory that quality LMX relationship has the ability to invoke OCB readiness. Due to LG constant interactions with the public, enhancement in dyadic relationship can help in reducing the level of complaints and towards improving the much needed operational efficiency.

Suggested Citation

  • Rashidah Mohamad Ibrahim & Mazuri Abd Ghani & Noorul Hafizah Hashim & Aziz Amin, 2017. "Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 216-221.
    • Handle: RePEc:eco:journ3:2017-01-29
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    References listed on IDEAS

    as
    1. Mahfooz A. Ansari & Zainal A. Ahmad & Rehana Aafaqi, 2004. "Organizational Leadership in the Malaysian Context," World Scientific Book Chapters, in: Dean Tjosvold & Kwok Leung (ed.), Leading In High Growth Asia Managing Relationship for Teamwork and Change, chapter 5, pages 109-138, World Scientific Publishing Co. Pte. Ltd..
    2. Teoh Wee Jim & Bernard Hi & Lee Kah Shing & Ong Siew Lin & Siti Yasmin & Sofiah Kadar Khan, 2013. "The Factors Affecting Organizational Citizenship Behavior in Banking Industry," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 1(5), pages 178-192.
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    More about this item

    Keywords

    Organizational Citizenship Behavior; Local Government; Leader-Member Exchange;
    All these keywords.

    JEL classification:

    • H70 - Public Economics - - State and Local Government; Intergovernmental Relations - - - General
    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General

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