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Development of Six Sigma Infrastructure for Strabismus Surgeries

Author

Listed:
  • Mehmet Tolga Taner

    (Department of Healthcare Management, Uskudar University,Istanbul, Turkey.)

  • Ibrahim Sahbaz

    (Department of Opticianry, Uskudar University, Istanbul, Turkey.)

  • Gamze Kagan

    (Department of Occupational Health and Safety, Uskudar University, Istanbul, Turkey.)

  • Kamal Atwat

    (Department of Health Policy, Management and Evaluation, University of Toronto, Ontario, Canada.)

  • Engin Erbas

    (Institute of Social Sciences, Dogus University, Istanbul, Turkey.)

Abstract

The purpose of this study is to show how a private eye care center in Turkey developed a Six Sigma infrastructure to investigate the root causes of complications occuring during strabismus surgeries. To analyze the collected data, main tools of Six Sigma’s Define-Measure-Analyze-Improve-Control (DMAIC) improvement cycle such as SIPOC table, Fishbone Diagram and, Failure, Mode and Effect Analysis were implemented. Patient’s eye anatomy, experience of the anesthesiologist, experience/attention of the strabismus surgeon was identified to be Critical-to-Quality (CTQ) factors for a successful strabismus surgery. The most frequent complications of strabismus surgeries were found to be X, Y and Z. The process sigma level was found to be 3.2025.

Suggested Citation

  • Mehmet Tolga Taner & Ibrahim Sahbaz & Gamze Kagan & Kamal Atwat & Engin Erbas, 2014. "Development of Six Sigma Infrastructure for Strabismus Surgeries," International Review of Management and Marketing, Econjournals, vol. 4(1), pages 49-58.
    • Handle: RePEc:eco:journ3:2014-01-6
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    References listed on IDEAS

    as
    1. Mehmet Tolga Taner & Gamze Kagan & Sabahat Beyza Kagan & Engin Erbas, 2014. "A Preliminary Study for Six Sigma Implementation Ýn Laser in situ Keratomileusis (LASIK) Surgeries," International Review of Management and Marketing, Econjournals, vol. 4(1), pages 24-33.
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    Cited by:

    1. Ibrahim SAHBAZ & Mehmet Tolga TANER & Mustafa ELIACIK & Gamze KAGAN & Engin ERBAS & Hazar ENGINYURT, 2014. "Deployment of Six Sigma Methodology to Reduce Complications in Intravitreal Injections," International Review of Management and Marketing, Econjournals, vol. 4(2), pages 160-166.
    2. Ibrahim SAHBAZ & Mehmet Tolga TANER & Gamze KAGAN & Huseyin SANISOGLU & Engin ERBAS & Ebubekir DURMUS & Meltem TUNCA & Hazar ENGINYURT, 2014. "Deployment of Six Sigma Methodology in Phacoemulsification Cataract Surgeries," International Review of Management and Marketing, Econjournals, vol. 4(2), pages 123-131.

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    1. Ibrahim SAHBAZ & Mehmet Tolga TANER & Mustafa ELIACIK & Gamze KAGAN & Engin ERBAS & Hazar ENGINYURT, 2014. "Deployment of Six Sigma Methodology to Reduce Complications in Intravitreal Injections," International Review of Management and Marketing, Econjournals, vol. 4(2), pages 160-166.
    2. Ibrahim SAHBAZ & Mehmet Tolga TANER & Gamze KAGAN & Huseyin SANISOGLU & Engin ERBAS & Ebubekir DURMUS & Meltem TUNCA & Hazar ENGINYURT, 2014. "Deployment of Six Sigma Methodology in Phacoemulsification Cataract Surgeries," International Review of Management and Marketing, Econjournals, vol. 4(2), pages 123-131.

    More about this item

    Keywords

    Six Sigma; ophthalmology; strabismus surgery; complications;
    All these keywords.

    JEL classification:

    • I12 - Health, Education, and Welfare - - Health - - - Health Behavior
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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