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Achieving Sustainability in Banking through Smart Product-Service Systems: An Integrated Robust Fuzzy DEMATEL

Author

Listed:
  • Ya-Ping Hu

    (Department of Accounting and Information Systems, Asia University, Taiwan)

  • Chun-Wei Lin

    (Department of Business Administration, Asia University, Taiwan)

  • Eko Hariyadi

    (Department of Business Administration, Asia University, Taiwan)

Abstract

This article explores the integration of the Triple Bottom Line concept in Smart Product Service Systems (S-PSS) within the banking industry. It emphasizes the importance of balancing economic, social, and environmental factors for sustainable development. By implementing personalized solutions and environmentally friendly practices, banks can strengthen customer relationships, drive loyalty, and reduce their ecological footprint. The study also highlights the benefits of effective information interaction and the potential for new financial services that prioritize economic value, societal well-being, and environmental conservation. Overall, the document provides a comprehensive framework for sustainable business practices in the banking sector.

Suggested Citation

  • Ya-Ping Hu & Chun-Wei Lin & Eko Hariyadi, 2024. "Achieving Sustainability in Banking through Smart Product-Service Systems: An Integrated Robust Fuzzy DEMATEL," International Journal of Economics and Financial Issues, Econjournals, vol. 14(5), pages 81-91, September.
    • Handle: RePEc:eco:journ1:2024-05-9
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    More about this item

    Keywords

    Sustainable Development Goals; Smart Product Service Systems; Diffusion of Innovation theory; Triple Bottom Line;
    All these keywords.

    JEL classification:

    • C10 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - General
    • G20 - Financial Economics - - Financial Institutions and Services - - - General
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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