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An Approach to Personnel Selection in the Tourism Industry Based on the SWARA and the WASPAS Methods

Author

Listed:
  • Professor Snezana UROSEVIC

    (Technical Faculty in Bor, University of Belgrade, Serbia)

  • Darjan KARABASEVIC

    (Faculty for Applied Management, Economics and Finance Business Academy University, Serbia)

  • Dragisa STANUJKIC
  • Mladjan MAKSIMOVIC

    (Faculty of Management Zaječar John Naisbitt University Belgrade, Serbia)

Abstract

Tourism is a very complex phenomenon which occupies an important place in the process of strong and continual changes. In parallel with the development of tourism, the personnel who have decided on their life and work orientations, economic and existential interests tied to tourism as a social and economic activity have also been developed. In recent times, with the skills and personality characteristics as the key sources of individual differences, the concept of competence has been introduced. In particular, managers must possess the necessary knowledge, skills and competencies that will help them to respond quickly to the changes that have occurred in their organizations, and to make timely decisions on the performance of given tasks. Therefore, the manuscript proposes an approach to the selection of personnel for the position of sales manager in the tourism sector based on the use of the SWARA and the WASPAS methods. The application of the proposed approach, as well as its efficiency and effectiveness, are shown in the conducted numerical example.

Suggested Citation

  • Professor Snezana UROSEVIC & Darjan KARABASEVIC & Dragisa STANUJKIC & Mladjan MAKSIMOVIC, 2017. "An Approach to Personnel Selection in the Tourism Industry Based on the SWARA and the WASPAS Methods," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 51(1), pages 75-88.
    • Handle: RePEc:cys:ecocyb:v:50:y:2017:i:1:p:75-88
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    References listed on IDEAS

    as
    1. Petkovski, Konstantin, 2012. "Required Skills And Leadership Characteristics Of A Modern Manager In Tourism And Hospitality," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 3(1), pages 91-96.
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    Citations

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    Cited by:

    1. Dragisa STANUJKIC & Edmundas Kazimieras ZAVADSKAS & Darjan KARABASEVIC & Florentin SMARANDACHE & Zenonas TURSKIS, 2017. "The Use Of The Pivot Pairwise Relative Criteria Importance Assessment Method For Determining The Weights Of Criteria," Journal for Economic Forecasting, Institute for Economic Forecasting, vol. 0(4), pages 116-133, December.
    2. Pınar Miç & Z. Figen Antmen, 2021. "A Decision-Making Model Based on TOPSIS, WASPAS, and MULTIMOORA Methods for University Location Selection Problem," SAGE Open, , vol. 11(3), pages 21582440211, August.
    3. Josefa García Mestanza & Rim Bakhat, 2021. "A Fuzzy AHP-MAIRCA Model for Overtourism Assessment: The Case of Malaga Province," Sustainability, MDPI, vol. 13(11), pages 1-32, June.
    4. Zydrune Morkunaite & Romualdas Bausys & Edmundas Kazimieras Zavadskas, 2019. "Contractor Selection for Sgraffito Decoration of Cultural Heritage Buildings Using the WASPAS-SVNS Method," Sustainability, MDPI, vol. 11(22), pages 1-25, November.
    5. Alptekin Ulutaş & Gabrijela Popovic & Dragisa Stanujkic & Darjan Karabasevic & Edmundas Kazimieras Zavadskas & Zenonas Turskis, 2020. "A New Hybrid MCDM Model for Personnel Selection Based on a Novel Grey PIPRECIA and Grey OCRA Methods," Mathematics, MDPI, vol. 8(10), pages 1-14, October.
    6. Arunodaya Raj Mishra & Pratibha Rani & Kiran Pandey & Abbas Mardani & Justas Streimikis & Dalia Streimikiene & Melfi Alrasheedi, 2020. "Novel Multi-Criteria Intuitionistic Fuzzy SWARA–COPRAS Approach for Sustainability Evaluation of the Bioenergy Production Process," Sustainability, MDPI, vol. 12(10), pages 1-16, May.
    7. Mališa Žižović & Dragan Pamučar & Goran Ćirović & Miodrag M. Žižović & Boža D. Miljković, 2020. "A Model for Determining Weight Coefficients by Forming a Non-Decreasing Series at Criteria Significance Levels (NDSL)," Mathematics, MDPI, vol. 8(5), pages 1-18, May.
    8. Yücenur, G. Nilay & Ipekçi, Ahmet, 2021. "SWARA/WASPAS methods for a marine current energy plant location selection problem," Renewable Energy, Elsevier, vol. 163(C), pages 1287-1298.

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    More about this item

    Keywords

    personnel selection; sales manager; tourism; MCDM; SWARA; WASPAS.;
    All these keywords.

    JEL classification:

    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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