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Required Skills And Leadership Characteristics Of A Modern Manager In Tourism And Hospitality

Author

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  • Petkovski, Konstantin

    (University of Tourism and Management in Skopje, Macedonia.)

Abstract

This research was conducted on 209 respondents in the field of tourism and hospitality. The aim of the research was to determine the necessary leadership characteristics and skills of a modern tourism and hospitality manager, as leader of the organization or team in it. For the purposes of the survey questionnaire was used to ascertain the views and opinions of the respondents in terms of categories: psychological characteristics, personality, social characteristics, skills for establishing good interpersonal relations, intelligence and ability and characteristics related to work relations. As a result of the survey the following important characteristics and skills were determined: energy, mobility, self-confidence, originality and creativity, communication skills and ability to set and track goals.

Suggested Citation

  • Petkovski, Konstantin, 2012. "Required Skills And Leadership Characteristics Of A Modern Manager In Tourism And Hospitality," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 3(1), pages 91-96.
    • Handle: RePEc:ris:utmsje:0052
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    Citations

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    Cited by:

    1. Professor Snezana UROSEVIC & Darjan KARABASEVIC & Dragisa STANUJKIC & Mladjan MAKSIMOVIC, 2017. "An Approach to Personnel Selection in the Tourism Industry Based on the SWARA and the WASPAS Methods," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 51(1), pages 75-88.
    2. Serkan Kurtipek & Nuri Berk Gungor, 2018. "Determination of the Perceptions of Sport Manager Candidates Related on the Concept of Manager: A Metaphor Analysis Study," International Journal of Higher Education, Sciedu Press, vol. 7(5), pages 158-158, October.
    3. Yang Yuan & Ning-Kuang Chuang & Amy M. Gregory, 2017. "An evaluation of essential revenue management competencies: similarities and differences between practitioners and educators," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 16(5), pages 513-526, October.

    More about this item

    Keywords

    leadership; manager in tourism and hospitality; research; communication; characteristics and skills.;
    All these keywords.

    JEL classification:

    • J53 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Labor-Management Relations; Industrial Jurisprudence
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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