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Organizational learning, innovation, and performance in KIBS

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  • Santos-Vijande, María Leticia
  • López-Sánchez, José Ángel
  • González-Mieres, Celina

Abstract

There is widespread agreement that organizational learning (OL) and firms' innovative culture (innovativeness) positively influence organizational innovation (OI), which ultimately fosters long-term competitiveness. However, there is more limited empirical evidence on the role of OL as a forerunner of innovativeness, or on the combined effects of OL and innovativeness on OI and how performance is ultimately improved. In this research, OI is evaluated as a firm's actual ability to regularly adopt and implement more technical and administrative innovations with a greater degree of incorporated novelty relative to their main competitors. The aim is to approach innovation from a comprehensive viewpoint and to assess the attainment of superior competitive advantage in the innovation field. Effects on performance are evaluated at both the organizational level and in the commercialization of new services by means of two different conceptual model. These models are tested on a sample of 246 knowledge intensive business services (KIBS) located in Spain. We used polychoric correlations (Lee, Poon, & Bentler, 1995), together with a robust methodological approach, to analyze categorical variables in structural equation systems in EQS. The empirical results show that OL is an important antecedent for innovativeness, and that the latter plays a key role in the adoption of more technical and administrative innovations with a greater degree of incorporated novelty. Organizational learning exerts a direct effect on administrative innovation efforts although, contrary to previous research, the mediating role of innovativeness is required for the former to affect technical innovation. The research also supports the influence of OI on the attainment of competitive advantages at the business level and in the performance of new services. The greater ability of KIBS to innovate thus constitutes an invaluable resource to foster customer performance and profitability at the business level and in the commercialization of new service offerings.

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  • Santos-Vijande, María Leticia & López-Sánchez, José Ángel & González-Mieres, Celina, 2012. "Organizational learning, innovation, and performance in KIBS," Journal of Management & Organization, Cambridge University Press, vol. 18(6), pages 870-904, November.
    • Handle: RePEc:cup:jomorg:v:18:y:2012:i:06:p:870-904_00
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    Citations

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    Cited by:

    1. Ian Miles & Veronika Belousova & Nikolay Chichkanov, 2017. "Innovation Configurations in Knowledge-Intensive Business Services," Foresight and STI Governance (Foresight-Russia till No. 3/2015), National Research University Higher School of Economics, vol. 11(3), pages 94-102.
    2. Turulja Lejla & Bajgorić Nijaz, 2018. "Knowing Means Existing: Organizational Learning Dimensions and Knowledge Management Capability," Business Systems Research, Sciendo, vol. 9(1), pages 1-18, March.
    3. Paagman, Arnaud & Tate, Mary & Furtmueller, Elfi & de Bloom, Jessica, 2015. "An integrative literature review and empirical validation of motives for introducing shared services in government organizations," International Journal of Information Management, Elsevier, vol. 35(1), pages 110-123.
    4. Gegužytė Gintarė & Bagdonienė Liudmila, 2021. "Value Co-Creation in Engineering Service Innovation: Resources and Capabilities Perspectives," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(4), pages 91-123, December.
    5. Zeng, Shihong & Tanveer, Arifa & Fu, Xiaolan & Gu, Yuxiao & Irfan, Muhammad, 2022. "Modeling the influence of critical factors on the adoption of green energy technologies," Renewable and Sustainable Energy Reviews, Elsevier, vol. 168(C).
    6. Yeh, Ying-Pin, 2014. "Exploring the impacts of employee advocacy on job satisfaction and organizational commitment: Case of Taiwanese airlines," Journal of Air Transport Management, Elsevier, vol. 36(C), pages 94-100.
    7. Danilo Magno Marchiori & Silvio Popadiuk & Emerson Wagner Mainardes & Ricardo Gouveia Rodrigues, 2021. "Innovativeness: a bibliometric vision of the conceptual and intellectual structures and the past and future research directions," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(1), pages 55-92, January.
    8. Lourdes Pineda-Celaya & María-Paz Andrés-Reina & Manuel González-Pérez, 2022. "Measuring the Innovation Orientation of Organizational Culture: An Application to the Service Provider Companies of the State-Owned Oil Company PEMEX in the Southeast of Mexico," Sustainability, MDPI, vol. 14(4), pages 1-21, February.
    9. Santos-Vijande, María Leticia & López-Sánchez, Jose Ángel & Pascual-Fernández, Primitiva & Rudd, John M., 2021. "Service innovation management in a modern economy: Insights on the interplay between firms’ innovative culture and project-level success factors," Technological Forecasting and Social Change, Elsevier, vol. 165(C).

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