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Exploring antecedents of experimentation and implementation of the balanced scorecard

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  • Braam, Geert
  • Nijssen, Ed

Abstract

Adoption of management innovations like the balanced scorecard is generally a complex process. Many subdecisions are involved and customization is often required before firms can enjoy the benefits of these innovations. Consequently, firms tend to experiment before finally implementing such complex innovations. We develop a framework differentiating between antecedents of experimentation with and actual implementation of the balanced scorecard, a distinction that has largely been neglected in the literature. Focusing on a small set of firms that experimented with the balanced scorecard, we provide initial empirical evidence. The results support the framework showing that top management involvement, innovation-contingent departments and organizational-context factors play a significant positive role in the experimentation stage, while interdepartmental communication and formalization are important variables with positive and negative influences in the implementation stage. We discuss the findings and their managerial implications.

Suggested Citation

  • Braam, Geert & Nijssen, Ed, 2011. "Exploring antecedents of experimentation and implementation of the balanced scorecard," Journal of Management & Organization, Cambridge University Press, vol. 17(6), pages 714-728, November.
  • Handle: RePEc:cup:jomorg:v:17:y:2011:i:06:p:714-728_00
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    Cited by:

    1. Pérez Granero, Luis & Guillén, Manuel & Bañón-Gomis, Alexis J., 2017. "Influencia de los factores de contingencia en el desarrollo del cuadro de mando integral y su asociación con un rendimiento mejor. El caso de las empresas españolas," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 20(1), pages 82-94.
    2. Rodrigues Quesado, Patrícia & Aibar Guzmán, Beatriz & Lima Rodrigues, Lúcia, 2014. "La influencia de factores relativos a la estrategia organizativa y al entorno en la adopción del Cuadro de Mando Integral en empresas portuguesas," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 17(2), pages 163-173.
    3. Aureli, Selena & Del Baldo, Mara, 2019. "Performance measurement in the networked context of convention and visitors bureaus (CVBs)," Annals of Tourism Research, Elsevier, vol. 75(C), pages 92-105.

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