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Generalized Social Exchange and Its Relevance to New Era Workplace Relationships

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  • Yoshikawa, Katsuhiko
  • Wu, Chia-Huei
  • Lee, Hyun-Jung

Abstract

To critically evaluate the relevance of social exchange theory (SET) to the contemporary workplace, Chernyak-Hai and Rabenu (2018) point out a number of factors that reshape work relationships and suggest how to apply and extend social exchange theory to understand the new era work relationships. However, in their discussion, they focus mainly on reciprocal exchange (RE) in dyadic relationships. The discussion completely overlooks another important form of social exchange, namely, generalized exchange (GE), which is increasingly relevant to contemporary organizations exactly because of the changes indicated by Chernyak-Hai and Rabenu. In this commentary, we briefly review prior investigations into GE across various social science disciplines and then point out its increasing relevance to organizations. Finally, we will discuss implications for future research in the industrial and organizational (I-O) psychology literature.

Suggested Citation

  • Yoshikawa, Katsuhiko & Wu, Chia-Huei & Lee, Hyun-Jung, 2018. "Generalized Social Exchange and Its Relevance to New Era Workplace Relationships," Industrial and Organizational Psychology, Cambridge University Press, vol. 11(3), pages 486-492, September.
    • Handle: RePEc:cup:inorps:v:11:y:2018:i:03:p:486-492_00
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    Cited by:

    1. Yoshikawa, Katsuhhiko & Wu, Chia-Huei & Lee, Hyun-Jung, 2020. "Generalized exchange orientation: conceptualization and scale development," LSE Research Online Documents on Economics 101478, London School of Economics and Political Science, LSE Library.
    2. Eriksson, Theresa & Näppä, Anna & Robertson, Jeandri, 2023. "Crafting a paying-it-forward mindset in business: Five principles for a competitive employer branding advantage," Business Horizons, Elsevier, vol. 66(1), pages 51-64.
    3. Latorre, Felisa & Ramos, José & Gracia, Francisco J. & Tomás, Inés, 2020. "How high-commitment HRM relates to PC violation and outcomes: The mediating role of supervisor support and PC fulfilment at individual and organizational levels," European Management Journal, Elsevier, vol. 38(3), pages 462-476.
    4. Mengmeng Song & Joseph Ugrin & Man Li & Jinnan Wu & Shanshan Guo & Wenpei Zhang, 2021. "Do Deterrence Mechanisms Reduce Cyberloafing When It Is an Observed Workplace Norm? A Moderated Mediation Model," IJERPH, MDPI, vol. 18(13), pages 1-16, June.

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