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Understanding How Organizational Culture and Job Satisfaction Drive Commitment and Citizenship Behavior in SMEs

Author

Listed:
  • Chamdan PURNAMA

    (School of Economics Al-Anwar)

  • Dinda FATMAH

    (School of Economics Al-Anwar)

  • Mirhamida RAHMAH

    (School of Economics Al-Anwar)

  • Syaiful HASANI

    (State Malang University)

  • Yusriyah RAHMAH

    (University of Brawijaya)

  • Zakiyah Zulfa RAHMAH

    (State Islamic Religious Institute)

Abstract

Purpose What is the gap in prior literature this paper fills in? This study addresses a gap in the literature by investigating the relationships between organizational culture (OC), job satisfaction (JS), normative commitment (NC), and organizational citizenship behavior (OCB) within the context of Clothing SMEs in Indonesia. Aims(s) The primary aim is to understand how organizational culture and job satisfaction influence normative commitment and OCB, with a secondary aim of identifying the mediating role of normative commitment in these relationships. Design/methodology/approach Using an explanatory research approach, data was collected from 165 employees of Clothing SMEs across Indonesia through questionnaires utilizing a five-point Likert scale. The data was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4, incorporating a two-stage approach to assess both the outer and inner models. Findings The results show that organizational culture positively influences both normative commitment (? = 0.439, p

Suggested Citation

  • Chamdan PURNAMA & Dinda FATMAH & Mirhamida RAHMAH & Syaiful HASANI & Yusriyah RAHMAH & Zakiyah Zulfa RAHMAH, 2024. "Understanding How Organizational Culture and Job Satisfaction Drive Commitment and Citizenship Behavior in SMEs," Journal of Human Resource Management, Comenius University in Bratislava, Faculty of Management, vol. 27(2), pages 158-168.
    • Handle: RePEc:cub:journl:v:27:y:2024:i:2:p:158-168
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    More about this item

    Keywords

    organizational culture; job satisfaction; normative commitment; organizational citizenship behavior; Clothing SMEs;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship

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