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Is Intercultural Competence A Determining Factor Of Work Performance?

Author

Listed:
  • ELENA CIZMAS

    (WEST UNIVERSITY OF TIMISOARA, FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION)

  • ALINA ELENA BLEHUIU

    (WEST UNIVERSITY OF TIMISOARA, FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION)

  • MADALINA DUMITRITA MATICIUC

    (WEST UNIVERSITY OF TIMISOARA, FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION)

Abstract

The present paper begins with the literature review of intercultural competence (IC), referring to the definition of the concept and its components, the corresponding assessment methods, as well as the impact of the said competence in organizational contexts. Based on these theoretical fundaments, we have conducted a case study in which the main objective concerned identifying the extent to which possessing appropriate attitudes, proper knowledge and behavior adaptation capabilities in multicultural settings can influence the individual performance of the employees of the Romanian and French work points of a multinational company, as well as the overall organizational performance. As a secondary objective, we aimed at making a comparison between the employees of the two work points from the above- mentioned perspective. The data has been collected using an online survey. The results show employees having good intercultural competence scores, these being higher for the attitudinal component and lower for the cognitive and behavioral ones. Consequently, respondents seem to perceive a positive influence of possessing intercultural competence on individual and organizational performance. Other results show that even though the level of IC is comparable for the two work points, the French respondents are better perceiving the positive impact of holding IC on performance, be it individual or organizational.

Suggested Citation

  • Elena Cizmas & Alina Elena Blehuiu & Madalina Dumitrita Maticiuc, 2022. "Is Intercultural Competence A Determining Factor Of Work Performance?," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 4, pages 82-92, August.
    • Handle: RePEc:cbu:jrnlec:y:2022:v:4:p:82-92
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    References listed on IDEAS

    as
    1. A. Bartel-Radic, 2014. "La compétence interculturelle est-elle acquise grâce à l'expérience internationale ?," Post-Print halshs-01319336, HAL.
    2. Chua, Roy Y.J. & Morris, Michael W. & Mor, Shira, 2012. "Collaborating across cultures: Cultural metacognition and affect-based trust in creative collaboration," Organizational Behavior and Human Decision Processes, Elsevier, vol. 118(2), pages 116-131.
    3. Soon Ang & Linn Van Dyne & Christine Koh & K. Yee Ng & Klaus J. Templer & Cheryl Tay & N. Anand Chandrasekar, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, The International Association for Chinese Management Research, vol. 3(3), pages 335-371, November.
    4. Elena Cizmaș & Emőke-Szidónia Feder & Mădălina-Dumitrița Maticiuc & Silvia Vlad-Anghel, 2020. "Team Management, Diversity, and Performance as Key Influencing Factors of Organizational Sustainable Performance," Sustainability, MDPI, vol. 12(18), pages 1-33, September.
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