IDEAS home Printed from https://ideas.repec.org/a/but/manage/v27y2018i1p98-119.html
   My bibliography  Save this article

Indicators For Assessing The Effectiveness Organizational Processes Within The Context Of Quality Management

Author

Listed:
  • Alexandra Iancu

    (Faculty of Public Administration, National University of Political Studies and Public Administration, Parliamentary Counselor, Permanent Electoral Authority)

Abstract

Public sector reform aim to increase its performance, efficiency and efficacy by means of the qualitative improvement of the services supplied by the public sector in view of maximizing the citizens’ individual wellbeing, by increasing the degree of democratization and public participation in the administrative and political decision making, through the creation of a framework of delegation/distribution of responsibilities which allow it and which facilitate the emergence of another level of accountability of those who hold and administer power in the public sector before the beneficiaries of this process (citizens, consumers, taxpayers). Public administration must consolidate the capacity to improve results and to change its vision, as well as its working manner. The critical analysis and the learning process after obtaining results and the impact at the level of service supply, meant to promote change and the improvement of public administration and management represent the engine of change. Public administration reform presupposes not only a change at the technical level, but especially a modification of the administrative culture consisting of a change at the level of behaviours, attitudes and relations. Also, an important role is played by organizational culture, which must be developed as a modality of stimulating constructive ideas and team work.

Suggested Citation

  • Alexandra Iancu, 2018. "Indicators For Assessing The Effectiveness Organizational Processes Within The Context Of Quality Management," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 27(1), pages 98-119, December.
    • Handle: RePEc:but:manage:v:27:y:2018:i:1:p:98-119
    as

    Download full text from publisher

    File URL: http://manager.faa.ro/download/963_m_27_98_119.pdf
    Download Restriction: no
    File URL: http://manager.faa.ro/en/article/Indicators-For-Assessing-The-Effectiveness-Organizational-Processes-Within-The-Context-Of-Quality-Management~963.html
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Matei, Lucica & Matei, Ani, 2010. "Integrated Approach of the Citizen’s Role in Relation to the Public Services," MPRA Paper 22466, University Library of Munich, Germany, revised 03 May 2010.
    2. Ani Matei & Lucica Matei & Teodora Dinu, 2009. "Marketing of Local Public Services under the Reduction of Administrative Expenditures," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania / Editura Economica, vol. 3(03(532)), pages 07-28, March.
    3. Dinu, Teodora(ed) & Matei, Lucica(ed), 2010. "Regulation and Best Practices in Public and Nonprofit Marketing," Apas Papers 225, Academic Public Administration Studies Archive - APAS.
    4. Munteanu, Valentina, 2010. "Public Administration and Customer Satisfaction in Romania," Apas Papers 55, Academic Public Administration Studies Archive - APAS.
    5. Lucica Matei, 2009. "Romanian Public Management Reform. Theoretical and empirical studies. Volume 1 - Administration and Public Services," Economics Books, The Economica Publishing House, edition 1, volume 1, number 01, December.
    6. Matei, Lucica & Matei, Ani, 2008. "Partnership and Local Governance in Romania," MPRA Paper 18906, University Library of Munich, Germany, revised 29 Apr 2009.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Matei, Ani & Tuca, Mihaela, 2011. "Corporate Social Responsibility on the International Area. Present Developments in Romania and Bulgaria," Apas Papers 332, Academic Public Administration Studies Archive - APAS.
    2. Matei, Ani & Matei, Lucica, 2011. "Knowledge Marketing and Development in the new Knowledge-based Economy," Apas Papers 333, Academic Public Administration Studies Archive - APAS.
    3. Cristea, Ana Ionela, 2016. "Las dimensiones de la descentralización en el espacio administrativo rumano [The dimensions of decentralization in the Romanian Administrative Space]," MPRA Paper 70105, University Library of Munich, Germany.
    4. Cipolletta, Germano & Fiorani, Gloria & Matei, Ani & Matei, Lucica & Meneguzzo, Marco & Mititelu, Cristina, 2010. "Public Sector Modernization Trends of the Member States of European Union.Trajectories of reforms in Italy and Romania," Apas Papers 267, Academic Public Administration Studies Archive - APAS.
    5. Luis Camilo Ortigueira-Sánchez, 2017. "Influencing factors on citizen safety perception: systems and broken windows theories," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 14(1), pages 95-111, March.
    6. Matei, Lucica & Matei, Ani, 2011. "European regulation of the market of services and national transposition," MPRA Paper 31470, University Library of Munich, Germany, revised 10 Jun 2011.
    7. Matei, Ani & Dogaru, Tatiana-Camelia, 2011. "Instruments of policy analysis. the impact assessment development by public authorities in Romania. Case study," MPRA Paper 31471, University Library of Munich, Germany, revised 10 Jun 2011.
    8. Tatiana-Camelia DOGARU, 2014. "Contracting Out The Pensions System In Romania," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(1), pages 91-102, May.
    9. Tirziu, Andreea-Maria & Vrabie, Catalin, 2017. "Stimulating youth entrepreneurship in the public sector's organizations," MPRA Paper 81319, University Library of Munich, Germany.
    10. Matei, Ani & Matei, Lucica, 2010. "Reducing the Administrative Expenditures as Source for Increasing the Efficiency of Local Governance under Conditions of the Financial Crisis," Apas Papers 150, Academic Public Administration Studies Archive - APAS.
    11. Matei, Ani & Dinu, Teodora, 2009. "Improvement of Government Financing through Non-Conventional Methods: Reducing the Administrative Costs in the Public Sector," MPRA Paper 18905, University Library of Munich, Germany, revised 17 Jun 2009.
    12. Alexandra IANCU, 2013. "Cleaning Public Service. Case Study," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 9(1), pages 161-168, June.
    13. Ani MATEI & Corina-Georgiana ANTONOVICI & Carmen SAVULESCU, 2015. "Innovative Public Marketing As Instrument For Creating The Social Value," Journal of Public Administration, Finance and Law, Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, vol. 0(Special i), pages 21-34, September.
    14. repec:rom:campco:v:9:y:2013:i:1:p:161-168 is not listed on IDEAS
    15. Pavel Bachmann & Václav Zubr, 2014. "What Affects the Information Provided on the Web? Case of Czech Rural Municipalities," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 62(6), pages 1221-1231.
    16. Verica Budimir & Ivana Drazic Lutilsky & Davor Vasicek, 2021. "Management of Croatian Public Higher Education Institutions Based on Performance Measurement," Eurasian Journal of Business and Management, Eurasian Publications, vol. 9(1), pages 14-37.
    17. Berceanu, Ionut Bogdan & Mititelu, Cristina, 2016. "The Impact of Economic Crisis on the Emerging Administrations from Southeastern Europe. Case Study: Romania," MPRA Paper 100365, University Library of Munich, Germany.
    18. Manuel Rey-Moreno & Cayetano Medina-Molina & Ramón Barrera-Barrera, 2018. "Multichannel strategies in public services: levels of satisfaction and citizens’ preferences," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(1), pages 9-24, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:but:manage:v:27:y:2018:i:1:p:98-119. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Cosmin Catalin Olteanu (email available below). General contact details of provider: https://edirc.repec.org/data/faaubro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.