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Integrated Approach of the Citizen’s Role in Relation to the Public Services

Author

Listed:
  • Matei, Lucica
  • Matei, Ani

Abstract

The paper achieves an integrated, interdisciplinary approach of the citizens’ roles related to public service providers. The contemporary public service development awards multiple roles to the citizen, interacting with the activities of design, decision-making, production, delivery or assessment, specific for various stages of the life cycle of the public services. Such an approach substantiates the public marketing strategies and it integrates aspects concerning service delivery in the private sector

Suggested Citation

  • Matei, Lucica & Matei, Ani, 2010. "Integrated Approach of the Citizen’s Role in Relation to the Public Services," MPRA Paper 22466, University Library of Munich, Germany, revised 03 May 2010.
    • Handle: RePEc:pra:mprapa:22466
    as

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    File URL: https://mpra.ub.uni-muenchen.de/22466/1/MPRA_paper_22466.pdf
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    File URL: https://mpra.ub.uni-muenchen.de/26787/2/MPRA_paper_26787.pdf
    File Function: revised version
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    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
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    Cited by:

    1. Alexandra IANCU, 2013. "Cleaning Public Service. Case Study," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 9(1), pages 161-168, June.
    2. Alexandra Iancu, 2018. "Indicators For Assessing The Effectiveness Organizational Processes Within The Context Of Quality Management," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 27(1), pages 98-119, December.
    3. Pavel Bachmann & Václav Zubr, 2014. "What Affects the Information Provided on the Web? Case of Czech Rural Municipalities," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 62(6), pages 1221-1231.
    4. repec:rom:campco:v:9:y:2013:i:1:p:161-168 is not listed on IDEAS
    5. Luis Camilo Ortigueira-Sánchez, 2017. "Influencing factors on citizen safety perception: systems and broken windows theories," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 14(1), pages 95-111, March.
    6. Matei, Ani & Tuca, Mihaela, 2011. "Corporate Social Responsibility on the International Area. Present Developments in Romania and Bulgaria," Apas Papers 332, Academic Public Administration Studies Archive - APAS.
    7. Manuel Rey-Moreno & Cayetano Medina-Molina & Ramón Barrera-Barrera, 2018. "Multichannel strategies in public services: levels of satisfaction and citizens’ preferences," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(1), pages 9-24, March.

    More about this item

    Keywords

    citizen; customer; co-designer; co-producer; co-provider; co-evaluator;
    All these keywords.

    JEL classification:

    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • G18 - Financial Economics - - General Financial Markets - - - Government Policy and Regulation
    • L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs; Social Entrepreneurship

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