IDEAS home Printed from https://ideas.repec.org/a/bpj/touwis/v4y2012i2p197-208n6.html
   My bibliography  Save this article

Emotionsarbeit im interkulturellen Kontext

Author

Listed:
  • Harms Kirsten

Abstract

Competition in the tourism industry is getting tougher and tougher. The soft skills of tourism employees have therefore become the decisive factors for customer satisfaction. What challenges do employees have to face, how do they deal with the demanded requirements and what does this mean for cross-cultural encounters in international tourism? Starting from these questions I will assess the implications of emotional labor for hosts and staff and debate on the question of how cross-cultural encounter can be experienced as enrichment rather than a burden by both, hosts and staff.

Suggested Citation

  • Harms Kirsten, 2012. "Emotionsarbeit im interkulturellen Kontext," Zeitschrift für Tourismuswissenschaft, De Gruyter, vol. 4(2), pages 197-208, November.
    • Handle: RePEc:bpj:touwis:v:4:y:2012:i:2:p:197-208:n:6
    DOI: 10.1515/tw-2012-0206
    as

    Download full text from publisher

    File URL: https://doi.org/10.1515/tw-2012-0206
    Download Restriction: no
    File URL: https://libkey.io/10.1515/tw-2012-0206?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Rastetter Daniela, 1999. "Emotionsarbeit: Stand der Forschung und offene Fragen," Arbeit, De Gruyter, vol. 8(4), pages 374-388, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Brehm Marion, 2001. "Emotionen in der Arbeitswelt: Theoretische Hintergründe und praktische Einflussnahme," Arbeit, De Gruyter, vol. 10(3), pages 205-218, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bpj:touwis:v:4:y:2012:i:2:p:197-208:n:6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.degruyter.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.