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User-centric Smart City Services for People with Disabilities and the Elderly: A UN SDG Framework Approach

Author

Listed:
  • Vojinovic Iva

    (Faculty of Organisational Sciences, University of Belgrade, Belgrade, 11000, Serbia)

  • Panajotovic Tamara

    (Faculty of Organisational Sciences, University of Belgrade, Belgrade, 11000, Serbia)

  • Budimirovic Mikica

    (Faculty of Political Science, University of Belgrade, Belgrade, 11042, Serbia)

  • Jankovic Marija

    (Faculty of Economics, University of Podgorica, 81000, Podgorica, Montenegro)

  • Milic Dragan

    (Faculty of Physical Education and Sports, University of East Sarajevo, East Sarajevo, 71126, Republic of Srpska, Bosnia and Herzegovina)

Abstract

The publication presents the result of extensive research analysing how we can make smart cities more sustainable and inclusive. The central problem was to explore the readiness to adopt inclusive smart services that can sustainably foster, primarily, the inclusion of people with disabilities and the elderly. The secondary audience included the general population, facilitating a comprehensive examination of the varying needs among these demographics. The methodology involved an online questionnaire, formulated based on the Unified Theory of Acceptance and Use of Technology 2 model, and administered to a diverse sample of 302 participants from developing countries, Serbia, Bosnia and Herzegovina, and Montenegro, ensuring a broad representation of gender, age, educational backgrounds, and disability statuses. Key findings indicate a positive inclination towards smart city services across all demographics, particularly among the elderly and people with disabilities. Factors such as ease of use, and opportunities for social engagement are key drivers in the adoption of smart technologies. Research shows that all groups are interested in using smart city services if these would provide extensive environmental information, thereby improving their quality of life. The research contributes to the field by providing actionable insights for policymakers and urban developers to create more accessible and sustainable city environments.

Suggested Citation

  • Vojinovic Iva & Panajotovic Tamara & Budimirovic Mikica & Jankovic Marija & Milic Dragan, 2024. "User-centric Smart City Services for People with Disabilities and the Elderly: A UN SDG Framework Approach," Economics - The Open-Access, Open-Assessment Journal, De Gruyter, vol. 18(1), pages 1-21.
    • Handle: RePEc:bpj:econoa:v:18:y:2024:i:1:p:21:n:1003
    DOI: 10.1515/econ-2022-0103
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    References listed on IDEAS

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