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The Impact Of Customer Service On Logistics

Author

Listed:
  • CHIRA Robert

    (Dimitrie Cantemir Christian University, Bucharest, Romania)

  • MUSETESCU Adina

    (Dimitrie Cantemir Christian University, Bucharest, Romania)

Abstract

Customer service can ensure for companies a competitive advantage over their competitors. It provides information about what the customer wants and also maintains the line of communication opened, so even if there is a problem, it can be solved amicably. The company has to make sure not only that products are arriving safely to the customers, but also that they provide satisfaction (ensuring the perfect order). The service quality means that the customs expectations are fulfilled. Any mismatch between what the customers wants and what he is receiving, leads to a service quality gap.

Suggested Citation

  • CHIRA Robert & MUSETESCU Adina, 2016. "The Impact Of Customer Service On Logistics," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 68(3), pages 24-31, December.
    • Handle: RePEc:blg:reveco:v:68:y:2016:i:3:p:24-31
    as

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    File URL: http://economice.ulbsibiu.ro/revista.economica/archive/68302chira&musetescu.pdf
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    References listed on IDEAS

    as
    1. Delfmann, Werner & Albers, Sascha, 2000. "Supply chain management in the global context," Working Paper Series 102, University of Cologne, Department of Business Policy and Logistics.
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    More about this item

    Keywords

    customer service; logistics; customer; research methods; quality gap; perfect order;
    All these keywords.

    JEL classification:

    • M39 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Other

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