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Back to basics: fundamental principles of system dynamics and queueing theory

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  • Paulo Gonçalves

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  • Paulo Gonçalves, 2022. "Back to basics: fundamental principles of system dynamics and queueing theory," System Dynamics Review, System Dynamics Society, vol. 38(1), pages 81-92, January.
    • Handle: RePEc:bla:sysdyn:v:38:y:2022:i:1:p:81-92
    DOI: 10.1002/sdr.1699
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    References listed on IDEAS

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    1. Henk Akkermans, 2018. "Service Operations Dynamics," Springer Books, Springer, number 978-3-319-72017-3, October.
    2. Cronin, Matthew A. & Gonzalez, Cleotilde & Sterman, John D., 2009. "Why don't well-educated adults understand accumulation? A challenge to researchers, educators, and citizens," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(1), pages 116-130, January.
    3. Rogelio Oliva & John D. Sterman, 2001. "Cutting Corners and Working Overtime: Quality Erosion in the Service Industry," Management Science, INFORMS, vol. 47(7), pages 894-914, July.
    4. Navid Ghaffarzadegan & Richard C. Larson, 2018. "SD meets OR: a new synergy to address policy problems," System Dynamics Review, System Dynamics Society, vol. 34(1-2), pages 327-353, January.
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