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An Empirical Study on Critical Factors Affecting Employee Satisfaction

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  • Siqing Shan
  • Cangyan Li
  • Wei Yao
  • Jihong Shi
  • Jie Ren

Abstract

With the rapid development of information technology (IT), IT service quality has become a popular topic in both academic circles and enterprises. Based on the literature, the factors influencing employee satisfaction in Lenovo Group were studied. In terms of users in IT enterprises, a comprehensive evaluation index system of employee satisfaction was established based on a survey and a thorough data analysis. Using the structural equation modelling method, the critical factors affecting employee satisfaction and their interrelationships are identified. This method has practical value and can be used as a reference for employee satisfaction measurement and management in IT service enterprises. Copyright © 2014 John Wiley & Sons, Ltd.

Suggested Citation

  • Siqing Shan & Cangyan Li & Wei Yao & Jihong Shi & Jie Ren, 2014. "An Empirical Study on Critical Factors Affecting Employee Satisfaction," Systems Research and Behavioral Science, Wiley Blackwell, vol. 31(3), pages 447-460, May.
    • Handle: RePEc:bla:srbeha:v:31:y:2014:i:3:p:447-460
    DOI: 10.1002/sres.2284
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    References listed on IDEAS

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    1. repec:aud:audfin:v:20:y:2018:i:49:p:553 is not listed on IDEAS
    2. Ion Popa & Simona Catalina ?tefan & Cristina Morarescu & Claudiu Cicea, 2018. "Research regarding the Influence of Knowledge Management Practices on Employee Satisfaction in the Romanian Healthcare System," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 20(49), pages 553-553, August.

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