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Are Patients Patient? The Role of Time to Appointment in Patient Flow

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  • Nikolay Osadchiy
  • Diwas KC

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  • Nikolay Osadchiy & Diwas KC, 2017. "Are Patients Patient? The Role of Time to Appointment in Patient Flow," Production and Operations Management, Production and Operations Management Society, vol. 26(3), pages 469-490, March.
    • Handle: RePEc:bla:popmgt:v:26:y:2017:i:3:p:469-490
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    File URL: http://hdl.handle.net/10.1111/poms.12659
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    Citations

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    Cited by:

    1. Brett A. Hathaway & Seyed M. Emadi & Vinayak Deshpande, 2021. "Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Option," Management Science, INFORMS, vol. 67(3), pages 1508-1526, March.
    2. Sezgin Ayabakan & Indranil R. Bardhan & Zhiqiang (Eric) Zheng, 2024. "Impact of Telehealth and Process Virtualization on Healthcare Utilization," Information Systems Research, INFORMS, vol. 35(1), pages 45-65, March.
    3. Seokjun Youn & H. Neil Geismar & Michael Pinedo, 2022. "Planning and scheduling in healthcare for better care coordination: Current understanding, trending topics, and future opportunities," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4407-4423, December.
    4. Deng, Yewen & Li, Na & Jiang, Zhibin & Xie, Xiaoqing & Kong, Nan, 2021. "Optimal differential subsidy policy design for a workload-imbalanced outpatient care network," Omega, Elsevier, vol. 99(C).
    5. Brett Alan Hathaway & Seyed Morteza Emadi & Vinayak Deshpande, 2022. "Personalized Priority Policies in Call Centers Using Past Customer Interaction Information," Management Science, INFORMS, vol. 68(4), pages 2806-2823, April.
    6. Kılıç, Hakan & Güneş, Evrim Didem, 2024. "Patient adherence in healthcare operations: A narrative review," Socio-Economic Planning Sciences, Elsevier, vol. 91(C).
    7. Ni Huang & Zhijun Yan & Haonan Yin, 2021. "Effects of Online–Offline Service Integration on e‐Healthcare Providers: A Quasi‐Natural Experiment," Production and Operations Management, Production and Operations Management Society, vol. 30(8), pages 2359-2378, August.
    8. Jiayi Liu & Jingui Xie & Kum Khiong Yang & Zhichao Zheng, 2019. "Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 780-797, October.
    9. Diwas Singh KC & Stefan Scholtes & Christian Terwiesch, 2020. "Empirical Research in Healthcare Operations: Past Research, Present Understanding, and Future Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 73-83, January.
    10. Deepa Wani & Manoj Malhotra & Jonathan Clark, 2021. "Strategic Service Design Attributes, Customer Experience, and Co‐Created Service Choice: Evidence from Florida Hospitals," Production and Operations Management, Production and Operations Management Society, vol. 30(1), pages 210-234, January.
    11. Matthias Deceuninck & Stijn Vuyst & Dieter Claeys & Dieter Fiems, 2021. "Appointment games with unobservable and observable schedules," Annals of Operations Research, Springer, vol. 307(1), pages 93-110, December.
    12. Ralf Krohn & Sven Müller & Knut Haase, 2021. "Preventive healthcare facility location planning with quality-conscious clients," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 43(1), pages 59-87, March.
    13. Nan Liu & Stacey R. Finkelstein & Margaret E. Kruk & David Rosenthal, 2018. "When Waiting to See a Doctor Is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling," Management Science, INFORMS, vol. 64(5), pages 1975-1996, May.

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