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The Emotional Labour of Barristers: An Exploration of Emotional Labour By Status Professionals

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  • Lloyd C. Harris

Abstract

Recent research has confirmed the study of emotion as an important organizational concept in its own right. Central to this claim is the growing body of research into the causes, content and consequences of emotional labour. However, despite a plethora of studies into the emotional labour of front‐line staff, to date, professional groupings have been largely ignored. Notwithstanding occasional anecdotal references to physicians, existing research neglects the emotional facets of professional life. This study is designed to rectify this imbalance through the exploration and description of the extent, content and consequences of emotional labour by barristers. After detailing the research methods employed, the study presents the results of an interview and observation‐based study of barristers at work. The findings suggest that not only do barristers routinely display expected emotions, but also they do so differentially. Insights into the causes and effects of such labour are also presented and discussed. The paper concludes with a series of implications and suggestions for future research.

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  • Lloyd C. Harris, 2002. "The Emotional Labour of Barristers: An Exploration of Emotional Labour By Status Professionals," Journal of Management Studies, Wiley Blackwell, vol. 39(4), pages 553-584, June.
    • Handle: RePEc:bla:jomstd:v:39:y:2002:i:4:p:553-584
    DOI: 10.1111/1467-6486.t01-1-00303
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    Cited by:

    1. Patricia Lewis, 2005. "Suppression or expression," Work, Employment & Society, British Sociological Association, vol. 19(3), pages 565-581, September.
    2. Carol Linehan & Elaine O’Brien, 2017. "From Tell-Tale Signs to Irreconcilable Struggles: The Value of Emotion in Exploring the Ethical Dilemmas of Human Resource Professionals," Journal of Business Ethics, Springer, vol. 141(4), pages 763-777, April.
    3. Elaine O'Brien & Carol Linehan, 2014. "A Balancing Act: Emotional Challenges in the HR Role," Journal of Management Studies, Wiley Blackwell, vol. 51(8), pages 1257-1285, December.
    4. Anne Benmore, 2014. "Emotion Management in Small Hotels: Meeting the Challenges of Flexibility and Informality," Eurasian Journal of Social Sciences, Eurasian Publications, vol. 2(3), pages 1-13.
    5. Anthony Silard & Mary Beth Watson-Manheim & Nuno Jose Lopes, 2023. "The influence of text-based technology-mediated communication on the connection quality of workplace relationships: the mediating role of emotional labor," Review of Managerial Science, Springer, vol. 17(6), pages 2035-2053, August.
    6. Niharika Gaan, 2011. "Development of Emotional Labour Scale in Indian Context," Vision, , vol. 15(1), pages 41-48, March.

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