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The Relationship between work Environment and employee Performance towards service quality in Malaysia public sector

Author

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  • Vemala Maduraiveeran

    (City graduate School, City University, Malaysia.)

  • Masri Bin Abdul Lasi

    (Faculty of Business, City University, Malaysia)

Abstract

Introduction: The aim of this study is to have better quality of service provided in service quality of Malaysia public sector. The dependent variable of this study is about employee performance. The dependent variable are appreciation factor to motivate employee on stress, reward and incentive, training and development, salary and promotion are significant for the study. A research framework design was use in this study. Methodology: As discussed in chapter one and chapter two, the summary of the specific issues that will analyses in detail are supervisor’s support and motivation and the co-workers support. Also the impact of these issues to the towards employees performance. The nature of industry that was identified to access these two issues are service sector. The method to carry out this research this research will be further described in detail in next session. Findings: The following sections will present the findings and also to relate with the studies. Questionnaire was distributed to respondents as discussed in chapter 3. The total of respondent for this study is 209 respondents. Questionnaire was distributed to all public sector employee of Klang valley. Data given by respondent is data which will be used to collect information to be analysed in this chapter. And the result will be useful to provide better relationship between employees and organization and also to give quality services to public. This data also will be benefit to employees and organization to improve their weakness. Conclusion and recommendations: In order to decide if the five research framework does not have impact on employee performance in organization in Malaysia public sector. There are other main factors than independent variables given in research framework which actually effect employee work performance in organization. Through this study, several recommendations to improve on providing better quality of service towards public from public sector employees has been discussed further in this chapter.

Suggested Citation

  • Vemala Maduraiveeran & Masri Bin Abdul Lasi, 2020. "The Relationship between work Environment and employee Performance towards service quality in Malaysia public sector," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 7(9), pages 129-135, September.
    • Handle: RePEc:bjc:journl:v:7:y:2020:i:9:p:129-135
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    References listed on IDEAS

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    1. Supriti Mishra & Damodar Suar, 2010. "Does Corporate Social Responsibility Influence Firm Performance of Indian Companies?," Journal of Business Ethics, Springer, vol. 95(4), pages 571-601, September.
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