The Role of BPM Tools in Achieving Digital Transformation
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- Hoyer, Wayne D. & Kroschke, Mirja & Schmitt, Bernd & Kraume, Karsten & Shankar, Venkatesh, 2020. "Transforming the Customer Experience Through New Technologies," Journal of Interactive Marketing, Elsevier, vol. 51(C), pages 57-71.
- Alaa M. Ubaid & Fikri T. Dweiri, 2020. "Business process management (BPM): terminologies and methodologies unified," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1046-1064, December.
- Inga Stravinskiene & Dalius Serafinas, 2020. "The Link between Business Process Management and Quality Management," JRFM, MDPI, vol. 13(10), pages 1-11, September.
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