Mitigating Cybersecurity Risks in the Digitization of Banking Operations: Strategies, Challenges, and Best Practices for Zambian Commercial Banks

This study explores cybersecurity risk mitigation strategies within the Zambian banking sector amidst rapid digitization. Utilizing a mixed methods approach, data from a survey involving 123 bank employees/managers from banks operating in Zambia and expert interviews with bank cybersecurity staff. The study offers comprehensive insights into stakeholders’ perceptions, challenges, opportunities, implemented strategies, and recommended best practices for Cybersecurity Risk Mitigation (CSRM). The findings highlight a diverse landscape of digitization efforts among banks, influencing their exposure to cybersecurity vulnerabilities ranging from fundamental lapses to sophisticated threats like advanced persistent threats (APTs) and ransomware. Current cybersecurity strategies, including security audits and regulatory compliance, are prevalent but exhibit varying effectiveness, particularly in areas such as encryption and incident response readiness. Employee training emerges as a pivotal factor despite mixed perceptions regarding its efficacy, underscoring its critical role in mitigating human-induced vulnerabilities and adapting to evolving cyber threats effectively. Best practices identified in the study emphasize rigorous regulatory compliance tailored to the banking sector, secure software development practices, and robust vendor risk management protocols. Recommendations derived from the study advocate enhancing regulatory adherence, investing in advanced encryption technologies, and prioritizing comprehensive, context-specific employee training programs to foster a resilient cybersecurity culture across Zambian banks. These insights contribute valuable perspectives on cybersecurity challenges specific to the Zambian banking sector, advocating adaptive strategies to safeguard digital operations effectively amidst evolving cyber threats. This study not only addresses current gaps in cybersecurity resilience but also provides practical recommendations such as enhanced regulatory compliance, improved encryption and incidence response, prioritization of employee training and implementation of secure software practices aimed at enhancing overall preparedness and resilience against cybersecurity threats in Zambian banking operations undergoing digital transformation.