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Analysis of the Influence of Organizational Appearance, Corporate Culture, and Service Quality on Employee Performance Mediated by Enviromental Performance of Retail Employees in Batam City

Author

Listed:
  • Muhammad Donal Mon

    (Faculty of Business Economics and Management, Universitas Internasional Batam, Indonesia)

  • Cut Tiffanny Ferina

    (Faculty of Business Economics and Management, Universitas Internasional Batam, Indonesia)

Abstract

This study aims to examine the effect of organizational appearance, corporate culture, and service quality on employee performance in Indomaret retail employees. This research uses descriptive quantitative research methods includes 103 respondents with Indomaret retail employees as the population . This research uses the application software Statistical Product and Service Solutions (SPSS) and Partial Least Square (PLS). From this research shows that the relationship and influence between variables that are significant and some are not significant so that not all hypotheses can be accepted. This main hypothesis in this research is Employee Performance on Corporate Culture.

Suggested Citation

  • Muhammad Donal Mon & Cut Tiffanny Ferina, 2024. "Analysis of the Influence of Organizational Appearance, Corporate Culture, and Service Quality on Employee Performance Mediated by Enviromental Performance of Retail Employees in Batam City," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(1), pages 2309-2317, January.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:1:p:2309-2317
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    References listed on IDEAS

    as
    1. Li, Xinwei & Xu, Mao & Zeng, Wenjuan & Tse, Ying Kei & Chan, Hing Kai, 2023. "Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    2. Barth, Andreas & Mansouri, Sasan, 2021. "Corporate culture and banking," Journal of Economic Behavior & Organization, Elsevier, vol. 186(C), pages 46-75.
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