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The Quality Management Practices and Supply Chain Performance in Malaysian SMEs

Author

Listed:
  • Nurazree Mahmud

    (Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka, Kampus Bandaraya Melaka, 110, Off Jalan Hang Tuah, 75350 Melaka, Malaysia.)

  • Nurul Syamimi Dynal

    (Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka, Kampus Bandaraya Melaka, 110, Off Jalan Hang Tuah, 75350 Melaka, Malaysia.)

  • Nur Athirah Mohamad Adip

    (Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka, Kampus Bandaraya Melaka, 110, Off Jalan Hang Tuah, 75350 Melaka, Malaysia.)

  • Ahmad Zuhaili Abdullah

    (Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka, Kampus Bandaraya Melaka, 110, Off Jalan Hang Tuah, 75350 Melaka, Malaysia.)

Abstract

Small and medium manufacturing businesses (SMEs) are now enhancing their operational performance by better managing their supply chains. To achieve better management, a firm must investigate several aspects, including supply chain management and quality management practices. The study aims to establish the relationship between various quality management practices, such as process management, continuous improvement, and leadership, and their impact on supply chain performance in selected SMEs in Malaysia. Primary sources, specifically questionnaires distributed to respondents via online Google Forms and printed copies, provided the data for this study. This study included a purposive sample of 40 respondents from specifically selected SMEs in Johor, Melaka, and Negeri Sembilan. The study found no statistically significant relationship between process management, continuous improvement, and leadership with regard to supply chain performance. This suggests that these aspects of quality management practices are not essential for enhancing supply chain performance. Further research is therefore suggested to look for other strategic management factors possible, such as business analytics, innovation, and talent management that might improve supply chain performance.

Suggested Citation

  • Nurazree Mahmud & Nurul Syamimi Dynal & Nur Athirah Mohamad Adip & Ahmad Zuhaili Abdullah, 2024. "The Quality Management Practices and Supply Chain Performance in Malaysian SMEs," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(14), pages 466-473, November.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:14:p:466-473
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    References listed on IDEAS

    as
    1. Faiq Aziz & Nomahaza Mahadi & Wan Normeza Wan Zakaria & Nozama Mahadi, 2017. "The Impact of Open Innovation and Supply Chain Management Towards Firm Performance," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(11), pages 338-344, November.
    2. Rok Lee, 2021. "The Effect of Supply Chain Management Strategy on Operational and Financial Performance," Sustainability, MDPI, vol. 13(9), pages 1-18, May.
    3. Riham Al Aina & Tarik Atan, 2020. "The Impact of Implementing Talent Management Practices on Sustainable Organizational Performance," Sustainability, MDPI, vol. 12(20), pages 1-21, October.
    4. Hong, Jiangtao & Liao, Yi & Zhang, Yibin & Yu, Zhefu, 2019. "The effect of supply chain quality management practices and capabilities on operational and innovation performance: Evidence from Chinese manufacturers," International Journal of Production Economics, Elsevier, vol. 212(C), pages 227-235.
    5. Michael Leyer & Daniel Kronsbein & Michael Rosemann, 2016. "Individual process management: a first step towards the conceptualisation of individual activities," International Journal of Business Environment, Inderscience Enterprises Ltd, vol. 8(2), pages 105-120.
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